Jacinto Chumil Xiquin
Aurora,CO
Summary
Personal Banker/Teller
Overview
18
18
years of professional experience
Work History
Banker/Teller
Academy Bank
01.2018 - 09.2025
- Providing customer service through opening business account, CD account, money market account, checking and savings account, trust account, ira account, credit card.
- Answer incoming calls, assisting customer with their operations.
- Processing customer payments whether credit card or check.
- Engaging customers to get HELOC program.
- Manage deposits, withdrawals, transfers and check cashing: verify customer identification, signature and balance information; process loan payments; and open/close accounts.
- Receive cash and checks for deposit and examine bills and checks for endorsement.
- Educating customers on online service offering and mobile apps.
- Issuing official checks, cash advances, money orders.
- Ensure policies and procedures compliance while processing transaction and Recorded amount received and prepared reports of transactions.
- Balanced cash drawer at shift beginning and ending.
- Recommending bank products that met the customer’ needs, to exceed goals.
- Serving clients to legalize their documents as a notary.
- Processing different kinds of loans like Express Loan, Business Loan, car loan.
Customer service (part time)
Marshalls Store
03.2008 - 02.2025
- Perform cash management, customer service, balance cash drawer.
- Answer incoming calls maintaining cultural sensitivity when dealing with customers and associates.
- Keep a record of excess or less cash at the end of shift.
- Maintained appropriate cash limited and issued cashier’s checks, money advances, and funds transfers.
- Dealing tactfully and efficiently with demanding customers.
- Perform clerical and administrative support.
- Dealing with transactions of checks and credit cards.
- Purchase and maintain office supply inventories and being careful to adhere to budgeting practices.
- Translating documents of English to Spanish or Spanish to English.
Education
Bachelor - Education, Accounting
Atlantic Union College
Lincoln, NESkills
- A well-presented, efficient and trustworthy person with over 7 years of experience of working in banking and customer services
- Possesses valuable experience of working with customers, able to focus on their needs and finding the best plan available
- Excellent problem-solving skills and a diligent follower of policies and procedures
- Experienced at working under pressure
- Excellent verbal and written communication, it could be in English or Spanish
- Proficient in using computers and other office equipment
Timeline
Banker/Teller
Academy Bank
01.2018 - 09.2025
Customer service (part time)
Marshalls Store
03.2008 - 02.2025
Bachelor - Education, Accounting
Atlantic Union College