Jacira Silva
Houston,TX
Summary
Dedicated, multilingual professional with extensive experience in luxury concierge services across premier high-rise buildings, catering and event operations, hospitality leadership, and customer support. Skilled in emergency response, team supervision, conflict resolution, marketing strategy, and providing exceptional service in high-pressure environments. Fluent in Portuguese, English, and Spanish.
Overview
9
9
years of professional experience
Work History
Concierge
Aris Market Square & The McCarthy at Memorial City Mall
01.2022 - 01.2025
- Delivered premium resident and guest service in luxury high-rise buildings.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Managed package distribution, logs, and building systems using Entrata.
- Assisted in emergencies, including supporting a resident during a suicide attempt.
- Supervised valet teams and maintained high service standards.
- Provided front desk operations, resident assistance, and vendor coordination.
- Developed strong relationships with vendors to enhance service offerings for residents and guests.
- Resolved guest complaints effectively, ensuring satisfaction and loyalty.
- Led training sessions for new staff, fostering a collaborative team environment.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Catering Business Owner
Gostinho da Preta
01.2016 - 01.2025
- Operated a full-service catering company providing food for large events statewide and across multiple U.S. regions.
- Managed menu creation, large-batch food preparation, logistics, and event coordination.
- Sold daily meals and meal prep services to a consistent client base.
- Oversaw budgeting, sourcing, compliance, and customer satisfaction.
- Built strong brand visibility through social media.
- Coordinated staffing and on-site event operations.
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
- Enhanced customer experience through personalized service initiatives and feedback integration.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Restaurant Manager
African Restaurant
01.2020 - 01.2021
- Managed 6 employees with hiring, training, and performance oversight.
- Supervised daily restaurant operations, ensuring efficient service and high-quality food preparation.
- Trained and mentored staff in customer service excellence and food safety standards.
- Analyzed customer feedback to identify areas for improvement, enhancing the dining experience consistently.
- Reconciled cash and credit card transactions to maintain accurate records.
- Created marketing strategies to increase customer engagement and boost restaurant visibility in the community.
Sales Representative
Shop LC
01.2020 - 01.2020
- Cultivated strong customer relationships through personalized service and product knowledge.
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Executed targeted sales strategies to increase product visibility and drive revenue growth.
- Sold jewelry, clothing, furniture, and seasonal products remotely.
- Coordinated with cross-functional teams to enhance inventory management and optimize stock levels.
- Developed promotional campaigns in collaboration with marketing to boost brand awareness and sales performance.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Waitstaff Supervisor
African Restaurant
Houston, Texas
01.2019 - 2020
- Supervised waitstaff to ensure exceptional customer service and adherence to restaurant standards.
- Developed training programs for new employees, enhancing operational efficiency and service quality.
- Implemented scheduling systems to optimize staff coverage during peak hours, improving service response times.
- Managed inventory of supplies and equipment, ensuring adequate stock levels while minimizing waste and costs.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Collaborated with kitchen staff to streamline communication, ensuring timely food preparation and delivery to guests.
- Monitored health code compliance by enforcing strict cleanliness standards within the dining area and kitchen workspace.
Education
Bachelor of Arts - Business
Houston Community College
Houston, TX12.2021
Associate of Science -
Houston Community College
Houston, TX05.2019
High School Diploma -
Neval Colegio
Luanda,Angola12.2014
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
Languages
Portuguese
Native or Bilingual
English
Full Professional
Span
Full Professional
Timeline
Concierge
Aris Market Square & The McCarthy at Memorial City Mall
01.2022 - 01.2025
Restaurant Manager
African Restaurant
01.2020 - 01.2021
Sales Representative
Shop LC
01.2020 - 01.2020
Waitstaff Supervisor
African Restaurant
01.2019 - 2020
Catering Business Owner
Gostinho da Preta
01.2016 - 01.2025
Bachelor of Arts - Business
Houston Community College
Associate of Science -
Houston Community College
High School Diploma -
Neval Colegio