Jack Adams
Petaluma,CA
Summary
Hardworking and driven sales management professional. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Strong social skills, able to use decrement when triaging information in order to complete tasks appropriately.
Overview
9
9
years of professional experience
Work History
Sales Manager
Sun Run
11.2021 - Current
- Handled 2 customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Built relationships with customers and community to establish long-term business growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Medical Receptionist
LHI - Logistics Health Incorporated
01.2021 - 08.2022
- Checked over 100 patient insurance, demographic, and health history into computer interface.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Server
Olive Garden
05.2019 - 12.2020
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
HVAC Assistant
Adams Heating and Cooling
06.2014 - 10.2017
- Loaded work trucks with necessary tools and proper equipment, fielded vendor
- Took customer calls, maintained clean safe and orderly work space, organized project files
- I ordered office supplies, made sure to maintain equipment inventory, and distributed mail
- Maintained a clean work area
- Followed safety protocols and best practices for installation, maintenance, or repair work..
- Maintained tools and equipment in good working condition.
- Followed safety protocols on job sites.
- Cleared work sites of hazardous items.
- Disassembled broken, defective, and worn out equipment to aid with repairs.
- Cleaned and lubricated components to maintain optimal performance.
- Inspected and tested machinery and equipment to diagnose malfunctions.
Customer Service Representative
Target
06.2016 - 12.2016
- Offered exceptional customer service to differentiate and promote store brand
- Collaborated with customer service team members to provide an excellent shopping and purchasing experience
- Built positive rapport with customers and sound relationships with peers, completed floor replenishment to guarantee product availability and customer satisfaction
- Maintained safety and cleanliness of sales floor as well as orderly product displays for customers and staff, engaged customers while completing daily routines and assigned tasks, physically fit to lift, carry and move 50lbs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Petaluma High School
Petaluma, CA2016
Skills
- Business Analytics
- Strong computer skills, including basic keyboarding skills
- Promotions and Marketing Strategies
- Time Management
- Customer Order Management
- Exceptional Multitasking Skills
- Verbal and Written Communication
- Excellent Communication Skills
- Communication and Engagement Techniques
Timeline
Sales Manager
Sun Run
11.2021 - Current
Medical Receptionist
LHI - Logistics Health Incorporated
01.2021 - 08.2022
Server
Olive Garden
05.2019 - 12.2020
Customer Service Representative
Target
06.2016 - 12.2016
HVAC Assistant
Adams Heating and Cooling
06.2014 - 10.2017
High School Diploma -
Petaluma High School
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