Jack Albrecht Spencer

Mates lead and develop Crew Members through role-modeling, direction and support.

As leaders, Mates:
- Work in teams and get to know the Crew.
- Improve the quality of store life.
- Coach others to be their best.
- Model behavior that supports our values.

Other daily responsibilities include:
- Receiving the truck load.
- Operate forklifts
- Operating the cash register in an efficient manner.
- Making the store a welcome place for customers and Crew.

- Contributed to receiving 'Best Trader Joe's' in region at Annual Captains Meeting

- Delivered exceptional service to every guest with consistent use of company-customer relations strategies

- Met daily goals through collaboration with managers and fellow crew members

- Kept customer and storage areas presentable with frequent cleaning

- Cross-trained in multiple positions to assist during busy periods

- Section Leader for our highest selling department

- Maintained tidy and presentable reception area for guests

- Prepared contracts for members and processed any transactions made by members

- Answered phone calls to answer questions, encourage visits and set up appointments

- Encouraged new membership signups by promoting plans and training programs

- Presented positive gym reputation by maintaining fit and tidy personal appearance and conversing positively with guests

- Assisted members with golf bags on and off golf carts to promote positive customer service practices

- Checked equipment prior to operation to diagnose problems and order parts

- Managed Bag Room with handling all restocking cleaning and customer needs

- Set up and organize member events

- Networked by learning names and developing close relationships with the members

- Staged golf carts placed sponsor signs and performed post-event cleanup to assist in tournament operations