Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jack Austin III

Smiths Station,AL

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

22
22
years of professional experience

Work History

Software Engineer

TSYS
Columbus, GA
06.2019 - Current
  • Developed and promoted distributed and mainframe-based code across multiple regions.
  • Conducted thorough testing of all code before deployment.
  • Collaborated within Agile environment to enhance project delivery efficiency.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Utilized Atlassian Software Stack and other agile tools for task tracking and progress monitoring.
  • Distributed code and services hosted in AWS cloud environment.
  • Developed new streaming platform utilized for streaming real time data changes to client.
  • Worked as Technical Business Analyst for our Agile Team.
  • Thoroughly documented and flowed for projects.

Test Specialist

TSYS
Columbus, GA
06.2014 - 05.2019
  • Conducted testing on project-related code and identified defects for tracking.
  • Logged defects into Atlassian Software Suite to ensure accurate documentation.
  • Approved code moves following thorough assessment of testing results.

Program Analyst II

TSYS
Columbus, GA
06.2013 - 05.2014
  • Updated existing COBOL code to align with client project requirements.
  • Developed and deployed project-related code efficiently.
  • Processed on-demand, ad hoc updates to accommodate requested changes.

Program Analyst I

TSYS
Columbus, GA
06.2009 - 06.2013
  • Updated existing COBOL code to align with client project requirements.
  • Developed and deployed project-related code efficiently.
  • Processed on-demand, ad hoc updates to accommodate requested changes.

Test Analyst II

TSYS
Columbus, GA
06.2009 - 06.2011
  • Conducted testing on project-related code and identified defects for tracking.
  • Logged defects into Atlassian Software Suite to ensure accurate documentation.
  • Approved code moves following thorough assessment of testing results.

Client Service Analyst

TSYS
Columbus, GA
06.2007 - 06.2009
  • Collaborated with client across specialized mainframe modules to address inquiries and system modifications.
  • Facilitated understanding of new enhancements and updates within systems.
  • Assisted in ad hoc updates to ensure smooth transitions during changes.
  • Assisted client with defects and system issues. This included identifying the problem and assisting in fixing issues.

Call Center Manager

Branch Banking and Trust Company
Columbus, GA
12.2005 - 05.2007
  • Led call center team in managing escalated calls to achieve resolution.
  • Facilitated employee hiring initiatives focusing on strengthening the teams capabilities.
  • Provided monthly training on key processes.
  • Operated mainframe systems to support daily operations and performance tracking.
  • Managed yearly DR exercise.
  • Documented call center processes and system processes.

Customer Service Representative

Branch Banking and Trust Company
Columbus, GA
09.2004 - 11.2005
  • Received customer calls for credit card inquiries across multiple banks.
  • Utilized mainframe systems to process and resolve customer requests efficiently.
  • Provided effective customer service solutions to enhance client satisfaction.
  • Collaborated with banking teams to streamline communication and service delivery.

Customer Service Representative

TSYS
Columbus, GA
08.2003 - 08.2004
  • Received customer calls for credit card inquiries across multiple banks.
  • Utilized mainframe systems to process and resolve customer requests efficiently.
  • Provided effective customer service solutions to enhance client satisfaction.
  • Collaborated with banking teams to streamline communication and service delivery.

Education

Associate of Science -

Chattahoochee Valley Community College
Phenix City, AL
05-2002

High School Diploma -

Smiths Station High School
Smiths Station, AL
05-2000

Some College (No Degree) - Electrical Engineering

Auburn University
Auburn, AL

Skills

  • Golang
  • Nodejs
  • HTML
  • GitHub
  • Gotlang
  • Distributed systems
  • Cloud computing
  • Code testing
  • Agile methodology
  • Defect tracking
  • Project management
  • Software development
  • Task management
  • Collaboration skills
  • Client communication
  • Time management
  • Risk assessment
  • Problem solving
  • Attention to detail
  • Continuous improvement
  • Software architecture
  • Microservices architecture
  • Interpersonal skills
  • Software applications
  • Data analysis
  • Requirements gathering
  • Process improvement
  • Technical design documentation
  • Agile methodologies
  • Documentation practices
  • Data streaming
  • AWS services
  • Collaboration tools
  • Database management
  • Effective communication
  • Code refactoring
  • Goal setting
  • SDLC processes
  • Application programming
  • JSON mapping
  • Agile sprint management

Timeline

Software Engineer

TSYS
06.2019 - Current

Test Specialist

TSYS
06.2014 - 05.2019

Program Analyst II

TSYS
06.2013 - 05.2014

Program Analyst I

TSYS
06.2009 - 06.2013

Test Analyst II

TSYS
06.2009 - 06.2011

Client Service Analyst

TSYS
06.2007 - 06.2009

Call Center Manager

Branch Banking and Trust Company
12.2005 - 05.2007

Customer Service Representative

Branch Banking and Trust Company
09.2004 - 11.2005

Customer Service Representative

TSYS
08.2003 - 08.2004

Associate of Science -

Chattahoochee Valley Community College

High School Diploma -

Smiths Station High School

Some College (No Degree) - Electrical Engineering

Auburn University

Similar Profiles

CREATE PROFILE
Jack Austin III