Jack Balakrishnan
MONTGOMERY,AL
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
6
6
years of professional experience
Work History
General Manager
HKB Hotel Group
Louisville, IN
01.2024 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Administered employee discipline through verbal and written warnings.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Analyzed market trends to inform business decisions and strategies.
General Manager
MAA hospitality
Montgomery, AL
12.2022 - 11.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Gen Manager
Premier Hospitality llc
Montgomery , AL
01.2019 - 11.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
Education
Master of Science - Hotel, Motel, And Restaurant Management
Pune University
India03-1988
Master of Arts - Business And Managerial Economics
Pune University
India04-1986
Skills
- Customer Retention
- Quality Management
- Vendor Sourcing
- P&L Management
- Branding
References
References available upon request.
Timeline
General Manager
HKB Hotel Group
01.2024 - Current
General Manager
MAA hospitality
12.2022 - 11.2024
Gen Manager
Premier Hospitality llc
01.2019 - 11.2022
Master of Science - Hotel, Motel, And Restaurant Management
Pune University
Master of Arts - Business And Managerial Economics
Pune University
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