Jack Bates
Grand Rapids,MI
Summary
Dedicated Senior Account Manager, successful at handling numerous clients and personas within the technology industry. A high achiever with a proven track record of exceeding revenue expectations, while being a valuable asset to the team. Servant leader to my soldiers and peers while being an Officer in the United States Army National Guard.
Overview
5
5
years of professional experience
Work History
Senior Account Manager
Service Express
Grand Rapids, MI
03.2024 - Current
- 100% to revenue quota within the first 5 months of the role
- Managed key account relationships for 40 customers, ensuring their loyalty and retention
- Experienced in collaborating with partners and integrators to drive strategic opportunities
- Conducted regular meetings with clients to review performance metrics, progress, and future goals
- Identified opportunities for cross-selling products and services to existing customers
- Negotiated contracts with clients to ensure optimal pricing and terms of agreement
- Work closely with SME's to develop my knowledge of all service offerings to provide a consultative selling approach
Logistics Officer (S4)
146 Multifunction Medical Batallion
Ypsilanti, MI
09.2023 - Current
- Responsible for the logistical planning, operations, supply, maintenance and distribution of equipment for the 146 MMB
- Promoted ahead of peers and given responsibility over $50mil worth of equipment and supplies, maintaining 100% accountability of it all
Senior Account Executive
Service Express
Grand Rapids, MI
12.2021 - 03.2024
- Achieved Presidents Club honors in 2023 as the top SAE in the company
- Led the organization averaging 3 new deals sold each month (150% to quota)
- Successfully piloted and led the way on implementing a new "Hunter / Builder" sales model for the entire company in 2022
- Sold hardware and software maintenance solutions for server, storage, and networking devices and platforms
- Managed a portfolio of 250 prospective accounts
Medical Operations Officer
Army National Guard
Wyoming, MI
05.2019 - 09.2023
- Lead a team of 45 Army Medics and Physician Assistants as the Medical Platoon Leader
- Ensured the 3-126 IN had the highest level of medical readiness throughout the entire Brigade
Account Executive
Service Express
10.2021 - 12.2021
- Utilize Outreach and LinkedIn to secure new business with 300+ small to mid-size accounts
- Achieved quota for 3 consecutive months and was immediately recognized for promotion
- Conduct intro meetings, proposals and closings with CFO's, IT Directors, and IT Managers
Sales Development Representative
Service Express
03.2021 - 10.2021
- Prospect and secure new meetings for federal accounts in the Mid Atlantic Territory with 3 Senior Account Executives
- Hit 180% of quota for 7 consecutive months
- Awarded as the number one SDR for 5 out of 7 months
Medical Sales Representative
TriMed
05.2020 - 03.2021
- Managed upper-limb orthopedic trauma accounts for Spectrum Health hospitals in Grand Rapids, MI
- Successfully grew business and marketshare expanding our product throughout the state of Michigan
- Conducted end-to-end management of transactions, including financial records, ordering, purchasing, shipping and support
Sales Manager
MVP Sports Clubs
05.2019 - 05.2020
- Managed the membership sales and services team for MVP Sportsplex with over 7000 members
- Increased club's overall sales compared to the year prior by 35%
- Set team's monthly sales and prospecting goals while holding weekly meetings to ensure consistency with achieving those goals.
Education
Bachelor's degree - B.S. Applied Health Science: Pre-Med and Military Science
Wheaton College
01.2019
Skills
- Disciplined, Consistent and Responsive
- Territory Management Revenue Generation
- Net New Business Aquisition
- Salesforce/CRM
- Excellent negotiation skills
- Sales expertise
- Customer Service
- Self Motivated
- Partnership Development
- Coordinates People and Resources to Achieve Goals
Timeline
Senior Account Manager
Service Express
03.2024 - Current
Logistics Officer (S4)
146 Multifunction Medical Batallion
09.2023 - Current
Senior Account Executive
Service Express
12.2021 - 03.2024
Account Executive
Service Express
10.2021 - 12.2021
Sales Development Representative
Service Express
03.2021 - 10.2021
Medical Sales Representative
TriMed
05.2020 - 03.2021
Medical Operations Officer
Army National Guard
05.2019 - 09.2023
Sales Manager
MVP Sports Clubs
05.2019 - 05.2020
Bachelor's degree - B.S. Applied Health Science: Pre-Med and Military Science
Wheaton College
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