Jack Bedick

Company Overview: Leading cybersecurity provider delivering proactive cyber resilience with real-time detection and autonomous response

• Oversee 50+ high ACV clients with combined contract value over $11 million
• Hold live monthly shadowing sessions for team members for both education and feedback purposes
• Achieved over 100% of Renewal and Upsell quotas in 3 consecutives halves
• Leading cybersecurity provider delivering proactive cyber resilience with real-time detection and auto

• Managed a team of 4 CSMS, assisting with their individual books of business while maintaining oversight of my own 50 clients
• Consistently renewed book of business at an average 85% net rate
• Led biweekly calls with my team to strategize both value realization as well as product expansion
• Leading cybersecurity provider delivering proactive cyber resilience with real-time detection and auto

• Managed between 70-90 accounts at a combined contract value over $6 million
• Oversaw entirety of customer life cycle (adoption, onboarding, value realization, expansion, renewal)
• Liaised between Darktrace SOC team, technical resources, and clients during critical and crisis situations
• Proficient understanding of Network, Email, SaaS, and Endpoint cybersecurity technologies
• Leading cybersecurity provider delivering proactive cyber resilience with real-time detection and auto

Company Overview: SAAS providing scouting report and playbook design for basketball teams at all levels

• Manage day-to-day operation of Client Services team, handling all escalations of high priority client list
• Oversee training of 7 newly hired international and local support staff members, assisting them in learning the core responsibilities of the role
• Actively pursue sales of over 150 clients in untapped NAIA and JUCO collegiate markets to help continue widespread adoption of software, leading to over $250K in projected revenue for the 2021-22 season
• Report on annual Client Service metrics during quarterly company-wide kick-offs
• SAAS providing scouting report and playbook design for basketball teams at all levels

• Provided operational support for 500+ FastModel clients (SaaS) including resolving customer case issues, webinars, and trainings for the NBA, WNBA and NCAA, handling> 27 daily interactions during peak season
• Conducted bi-weekly quality assurance analysis and regression testing of products prior to release to all customers, collaborating with the engineering and product management teams to ensure product stability
• Traveled nationally to assist over 10 new and existing clients with onboarding and education of software
• Increased SLA response time by 4% from 2019 to 2020 while operating at 80% of standard departmental employment capacity
• SAAS providing scouting report and playbook design for basketball teams at all levels

Company Overview: Tee time booking service for over 9000+ courses nationwide

• Provided unparalleled, personalized Golfer care through all possible channels by delivering our “why”
• Executed efficient workflow processes, using operational metrics to gauge performance and ensure timely service while personally increasing the total quantity of cases answered by 25% year to year
• Directed a quality assurance program to certify that a high level of accuracy and Golfer Care are delivered
• Tee time booking service for over 9000+ courses nationwide

Company Overview: Nonprofit economic thinktank emphasizing liberty and entrepreneurship

• Executed the planning and implementation of operations for educational seminars, helping to improve attendance by 10% from previous year
• Coordinated and organized arrangements for alumni to represent the organization in 15+ states nationwide, reaching out via email and phone, shipping event materials, and delivering payment post-event
• Constructed and submitted upwards of 40 proposals to venue locations for possible hosting of a 500+ attendee convention
• Nonprofit economic thinktank emphasizing liberty and entrepreneurship