Jack Berardelli
Arvada,Colorado
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
The Pig & The Sprout
01.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Sales Development Representative
DemandDrive
11.2021 - 01.2023
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
Loan Processing Assistant
United Wholesale Mortgage
08.2018 - 11.2021
- Set up and completed loan submission packages.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Coordinated closing process with attorneys, title companies, and government clerks.
Restaurant Waiter
Genji Steakhouse
07.2013 - 03.2018
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
High School Diploma -
06.2013
Skills
- Cold-calling
- Customer Relationship Building
- Problem-solving abilities
- Customer Service
- CRM Management
- Leads Prospecting
- Email outreach
- Salesforce proficiency
- Lead Qualification
- Objection handling
Timeline
Restaurant Manager - The Pig & The Sprout
01.2023 - Current
Sales Development Representative - DemandDrive
11.2021 - 01.2023
Loan Processing Assistant - United Wholesale Mortgage
08.2018 - 11.2021
Restaurant Waiter - Genji Steakhouse
07.2013 - 03.2018
South Lyon East High School - High School Diploma,