Jack Bicknell
Middle Island,NY
Summary
Motivated service advisor with experience in automotive customer care. Skilled in conflict resolution, time management, and effective communication. Eager to contribute to team success and enhance customer experiences.
Overview
3
3
years of professional experience
Work History
Auto Care Center Team Lead
Walmart
Commack, New York
08.2026 - Current
- Supervised team operations to ensure efficient workflow and productivity.
- Managed inventory levels to maintain stock availability and minimize shortages.
- Collaborated with management on strategic initiatives for store improvement.
Team Member
Squeaky Clean Property Solutions
Saint James, New York
04.2026 - 08.2026
- Communicated with clients to understand specific cleaning needs and preferences.
- Collaborated with team members to complete tasks efficiently and timely.
- Assisted in cleaning residential and commercial properties to maintain high standards.
Service Advisor
Empire CJDR
West Islip, New York
01.2026 - 04.2026
- Managed service appointments using dealership management software efficiently.
- Assisted customers with service inquiries and vehicle maintenance scheduling.
- Collaborated with technicians to ensure timely completion of repairs.
- Addressed customer complaints and resolved issues promptly and professionally.
- Followed up with existing customers regarding past services performed on their vehicles.
Service Advisor
Apple Honda
Riverhead, New York
06.2025 - 12.2025
- Explained service recommendations and repair options to customers clearly.
- Assisted customers with service inquiries and vehicle maintenance scheduling.
- Managed service appointments using dealership management software efficiently.
- Collaborated with technicians to ensure timely completion of repairs.
- Maintained accurate records of customer interactions and services provided.
Automotive Service Technician
Mavis Tire
Port Jefferson Station, New York
02.2025 - 06.2025
- Performed routine maintenance on various vehicle makes and models.
- Assisted in maintaining a clean and organized workshop environment.
- Adjusted brakes, aligned wheels and performed wheel balancing operations to restore safe driving conditions.
Automotive Service Technician
Walmart
East Setauket, New York
06.2023 - 02.2025
- Communicated effectively with customers about service needs and recommendations.
- Performed tire rotations and replacements using hydraulic lifts and hand tools.
- Conducted oil changes and fluid checks following safety protocols and manufacturer guidelines.
- Collaborated with team members to ensure timely completion of services during peak hours.
Education
Some College (No Degree) - Automotive Technology
Suffolk County Community College
Selden, NYSkills
- Service scheduling
- Customer service
- Client communication
- Attention to detail
- Conflict resolution
- Time management
- Decision-making
- Process documentation
- Customer-focused approach
Timeline
Auto Care Center Team Lead
Walmart
08.2026 - Current
Team Member
Squeaky Clean Property Solutions
04.2026 - 08.2026
Service Advisor
Empire CJDR
01.2026 - 04.2026
Service Advisor
Apple Honda
06.2025 - 12.2025
Automotive Service Technician
Mavis Tire
02.2025 - 06.2025
Automotive Service Technician
Walmart
06.2023 - 02.2025
Some College (No Degree) - Automotive Technology
Suffolk County Community College