Jack Boksa
Greenwood,IN
Summary
Dynamic professional with extensive experience at MacAllister Machinery Company, specializing in customer service and equipment logistics. Skilled in coordinating delivery routes, resolving customer issues, and managing account payments. Known for enhancing departmental efficiency and collaborating with teams for successful project execution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Coordinator - HE Rental Support
MacAllister Machinery Company
Indianapolis, IN
03.2022 - Current
- Coordinated efficient delivery routes, ensuring on-time equipment transport, and customer satisfaction.
- Managed and resolved customer inquiries regarding equipment logistics, enhancing service reliability.
- Conducted thorough inspections of machinery to maintain compliance with company and customer standards.
- Facilitated communication between sales, service, and support teams to streamline new equipment sales.
Service Advisor
MacAllister Machinery Company
Indianapolis, IN
05.2017 - 03.2022
- Facilitated scheduling of service appointments for equipment repairs.
- Responded promptly to customer inquiries via phone, email, or in-person interactions.
- Cultivated strong relationships with customers to promote repeat business.
- Provided accurate estimates for repair costs, labor times, and parts prices.
- Upsold additional products and services to enhance customer offerings.
- Resolved customer complaints efficiently while maintaining professionalism.
- Collaborated with sales team to drive business growth and development.
- Enhanced product knowledge continuously to deliver optimal service and meet sales quotas.
Technician
Central Indiana Truck Equipment
Indianapolis, IN
12.2015 - 01.2017
- Executed routine maintenance on hydraulic systems, including oil filter changes and hose replacements.
- Diagnosed and repaired hydraulic pumps, valves, and motors to restore functionality.
- Safely operated overhead cranes and hoists for moving heavy equipment in shop environment.
- Installed new motors, sensors, switches, and components during equipment rebuilds.
- Rebuilt and tested refuse equipment components to confirm proper operational status.
Education
High School Diploma -
Center Grove High School
Greenwood, IN05-2015
Bachelor of Science - Aviation
Southern Illinois University, Carbondale
Carbondale, ILSkills
- Project coordination
- Team collaboration
- Equipment logistics
- Customer issue resolution
- Equipment maintenance
- Data entry
Certification
- Private Pilot Certification
Affiliations
- Professional auto detailing entrepreneur.
- Physical fitness enthusiast.
- Certified Personal Trainer
References
References available upon request.
Timeline
Coordinator - HE Rental Support
MacAllister Machinery Company
03.2022 - Current
Service Advisor
MacAllister Machinery Company
05.2017 - 03.2022
Technician
Central Indiana Truck Equipment
12.2015 - 01.2017
High School Diploma -
Center Grove High School
Bachelor of Science - Aviation
Southern Illinois University, Carbondale
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