Jack Bowen

Assisted in the training of new technicians, imparting knowledge of industry best practices and safety protocols.

• Achieved optimal network performance by splicing fiber optic cables with precision and speed.
• Improved service quality by regularly inspecting and maintaining fiber optic equipment and tools.
• Upheld high standards of craftsmanship while working under challenging conditions, including inclement weather or confined spaces.1
• Worked at heights of up to [Number] feet and frequently lifted up to [Number] pounds.

• Reduced construction timelines by optimizing work schedules and coordinating with subcontractors effectively.
• Ensured proper documentation was maintained throughout each project stage, facilitating smooth hand-offs between team members as necessary without losing critical information or causing confusion among stakeholders.
• Enhanced client satisfaction by delivering high-quality results while maintaining open lines of communication throughout each project phase.
• Evaluated emerging technologies in the wireless industry, making recommendations for potential adoption in future projects based on their benefits and feasibility.
• Spearheaded efforts to obtain required permits and approvals from local authorities, ensuring all projects remained compliant with applicable regulations.
• Coordinated effectively with cross-functional teams to ensure seamless integration of wireless infrastructure into existing structures and systems.
• Streamlined internal processes through regular review of existing procedures, identifying areas for improvement and implementing necessary changes accordingly.
• Supervised team of [Number] construction workers to maintain productivity and quality of work.

• My responsibilities as a Wireless Technician was to maintain the Performance of the electronics (BTS/Nodes) for my assigned area.
• I also was responsible for replacing defective equipment along with Loading new software and commissioning files to bring equipment Back in service.
• I was also part of the T-Mobile-Sprint (SHENTEL TSA)
• I am very familiar with T-Mobile's operating platforms(One Console,Axiom,Chat,Net Act) due to my time working The SHENTEL-TSA/T-Mobile – Sprint merger.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Mentored junior engineers, fostering a culture of continuous learning and professional development within the team.
• Established strong relationships with clients, understanding their needs and delivering tailored solutions accordingly.
• Maintained detailed documentation throughout project life cycles, ensuring accurate record-keeping that facilitated smooth handovers upon completion.
• Resolved technical issues by providing expert advice and guidance on microwave engineering principles.
• Contributed to successful project completion by managing resources effectively and meeting deadlines consistently.
• Collaborated with sales teams to provide technical support during customer engagements, increasing client satisfaction levels.
• Evaluated vendor proposals critically while procuring materials necessary for project execution; ensured optimal quality without compromising on budget constraints.
• Presented technical findings at industry conferences, sharing insights with other professionals in the field of microwave engineering.
• Secured patents for innovative designs in the field of microwave engineering, showcasing creative problem-solving abilities.
• Spearheaded process improvements within the team, resulting in increased productivity and streamlined workflows for all members involved in projects related to microwaves technology.
• Enhanced system performance by implementing advanced microwave engineering techniques.
• Participated actively in professional associations and industry groups, staying informed on the latest trends and developments within the field of microwave engineering.
• Collaborated with cross-functional teams to develop state-of-the-art microwave systems for various applications.
• Reduced costs and improved product quality by streamlining manufacturing processes for microwave components.
• Optimized communication systems by designing and integrating microwave components.
• Increased efficiency of signal processing through the design and implementation of high-frequency circuits.
• Improved product reliability by conducting thorough testing and analysis of microwave systems.
• Developed innovative solutions for complex RF problems, improving overall system functionality.
• Conducted research on emerging technologies in the field of microwave engineering, ensuring up-to-date knowledge and expertise.
• Prepared technical white papers, proposals and customer presentations, delivering presentations to senior management and customer community to explain technology implementations.
• Assessed problem severity to determine corrective action, recommending resolutions to technical problems through fault isolation techniques.
• Worked with software radar systems and digital and communications systems engineers to collaborate on RF solutions development.
• Responded quickly to emergency maintenance requests for timely on-call support.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Reviewed technical documentation to complete equipment maintenance and repair.

• Successfully migrated legacy networks onto more advanced systems without causing any disruptions in service availability.
• Enhanced customer satisfaction by providing timely and effective technical support for wireless devices.
• Optimized wireless signal coverage, conducting site surveys and adjusting equipment accordingly.
• Increased network efficiency by performing regular maintenance and troubleshooting on wireless systems.

• My responsibilities as a Transmission Technician with Fibernet/Lumos Was maintaining vital transmission equipment for our entire network.

• Increased overall shop efficiency by staying up-to-date on industry trends and new diagnostic tools.
• Contributed to the team''s success by mentoring junior technicians and providing guidance in troubleshooting techniques.
• Assisted customers in understanding necessary repairs through clear explanations of technical issues and potential solutions.
• Earned a reputation for reliability by consistently arriving punctually for shifts and completing assigned tasks on schedule.
• Analyzed customer requirements to recommend appropriate solutions tailored specifically to their unique needs and preferences.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Performed troubleshooting for Juniper, Cisco, and packet analysis.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Troubleshot complex multi-vendor network service provider issues.