Jack Brazeal
Fairborn,OH
Summary
31-year-old professional with high expectations for performance and achievement. Possessing four years of JROTC experience in early youth, demonstrating rapid maturity and leadership capabilities. Developed leadership skills and a strong ethical compass, prioritizing integrity in all endeavors. Over the past decade, absorbed knowledge across various roles in the customer service sector, predominantly in delivery and sales associate positions. Advanced to Assistant General Manager through professionalism and honesty. Aspire to continue advancing within the chosen career path and ultimately establish a personal business. Adhere to the principle: "Do nothing out of selfish ambition but out of Humility, considering others before self".
Veteran Delivery Driver/Customer Service Representative renowned for exemplary driving and sales competencies. Boasts a customer-centric approach and a pleasant demeanor. Primed to embrace fresh challenges and contribute to organizational success.
Seasoned Managing Director with over two years of experience leading a Customer Service organization. Exceptional communication skills and adept at fostering positive morale and resolving issues. Proficient in strategic planning, efficiency enhancement, and team development.
Dynamic Service Management professional with a high-energy approach. Proven track record in optimizing operational procedures, elevating team productivity, and streamlining processes. Adaptable to evolving environments with a knack for strategic decision-making. Committed to driving long-term business success through performance-driven methodologies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Donatos
05.2020 - Current
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Performed pricing and estimates based on customer needs and requirements.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Motivated, trained and disciplined employees to maximize performance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Handled cash accurately and prepared deposits.
- Developed innovative sales proposals to promote product quality and showcase market comparisons.
- Resolved problems promptly to elevate customer approval.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Mentored staff members, fostering supportive work environment that enhanced employee performance and retention.
- Increased customer satisfaction by addressing and resolving concerns in timely manner.
Sales Specialist
Dicks Sporing Goods
05.2020 - 11.2021
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Exceeded quarterly sales goals by 25%.
- Drafted, finalized and submitted paperwork to complete sales.
- Maintained current knowledge of available offerings in order to maximize sales opportunities.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Listened to customer needs and proposed matching solutions from company feeback.
- Interacted with approximately 400 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Increased sales revenue by developing and implementing strategic sales plans.
Delivery Driver
Pizza Hut
01.2019 - 12.2019
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Retail Sales Specialist
Target
03.2018 - 05.2019
- Displayed merchandise by arranging in appealing ways to boost sales.
- Handled in-store purchase payment processing with cash and credit cards.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Increased sales by offering advice on purchases and promoting additional products.
- Supported loss prevention goals by monitoring shopper behavior.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Greeted customers and helped with product questions, selections and purchases.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Maintained well-organized and visually appealing store environment for optimal customer experience.
- Collaborated with team members to achieve monthly sales targets and maintain high-performance standards.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Handled customer inquiries and resolved issues promptly, maintaining positive shopping experience for all patrons.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Educated customers on available financing options, assisting them in making informed purchasing decisions.
- Coordinated closely with management team, communicating feedback from customers to improve products and services.
Delivery Driver
Papa Johns
01.2017 - 03.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Fostered positive working relationships with regular customers.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Planned delivery routes and most efficient methods of distribution.
- Maintained consistent on-time delivery record with 95% of orders arriving ahead of schedule.
Workshop Assistant
Fab Metals
03.2015 - 03.2016
- Loaded, unloaded and identified building materials, machinery and tools to distribute tools to appropriate locations.
- Assisted equipment operators in alignment, movement and adjustment of equipment and materials.
- Lubricated and cleaned machines and work tools to maintain optimum performance.
- Improved workshop efficiency by maintaining clean and organized workspace.
- Assisted in completion of projects on schedule through diligent work and attention to detail.
- Provided excellent customer service, establishing rapport with clients and addressing their needs promptly.
- Increased overall workshop safety by implementing proper tool storage and maintenance procedures.
- Troubleshot issues with machinery or tools, resolving problems quickly to minimize downtime in workshop.
- Participated in regular meetings to share updates on projects, discuss challenges faced, and offer potential solutions for improvement.
- Managed resources effectively by optimizing material usage for each project while minimizing waste generated during production processes.
Education
No Degree - Business Education
Oaksterdam University
Oakland California 05.2023
High School Diploma -
Severna Park High School
Severna Park, MD05.2010
Skills
- Training Management
- Administrative Management
- Records Organization and Management
- Originality and Creativity
- Recruitment and Hiring
- Team Leadership
- Business Leadership
- Sales Promotion
- Budget Control
- Customer Service Management
- Employee Motivation
- Staff Scheduling
- Decision Making
- Customer Relations
- Courteous with Strong Service Mindset
Certification
- [Leadership/Sales Certificate] [Best Buy/Target] - 2015-2019
- [Business] - [Oaksterdam University] [2021-2022]
Timeline
Assistant General Manager
Donatos
05.2020 - Current
Sales Specialist
Dicks Sporing Goods
05.2020 - 11.2021
Delivery Driver
Pizza Hut
01.2019 - 12.2019
Retail Sales Specialist
Target
03.2018 - 05.2019
Delivery Driver
Papa Johns
01.2017 - 03.2018
Workshop Assistant
Fab Metals
03.2015 - 03.2016
No Degree - Business Education
Oaksterdam University
High School Diploma -
Severna Park High School