Jack Brennock

• I have worked as an Admin Manager for Satori Solutions LLC for over a year. This company owns Carefree Boat Club of Washington state as well as the Washington based boat dealership, Rock Harbor Boats. I received this position as a promotion due to my accomplishments in previous roles. During my time at this position I have successfully completed many tasks and gained various skills. The main responsibility of this position is to manage over 400 paying members in regards to the boat club. I have maintained a positive relationship with members while assisting membership sales and encouraging renewals. In this role I displayed a lot of flexibility in helping out with tasks that were not typically considered a part of my position. I have managed the licensing processes for all boats and vehicles licensed by both the boat club and boat dealership. I gained a lot of marketing and design experience, creating various forms of media to promote the company. During my time with the company I have maintained a close relationship with both our Sales manager for the dealership and Sales manager for the boat club. This has allowed me many opportunities to sell memberships as well as boats during my time with the company. I have spent several years with the company at the Seattle boat show. This has allowed me to gain stamina in sales, keeping a highly energetic personality for extended periods of time.

-Managed up to 6 Employees at a location

-Managed Operations for one location, ensuring success and efficiency

-Docked, fueled and towed boats

-Experience building positive relationships with members

-Cleaning and covering boats

-Accessing and navigating a reservation system

-Membership and boat sales experience

-Various skills from being on the dock and boat yard

• Check members in and out of the facility. Maintain the facilities make sure everything is clean and orderly. Responsible for managing membership customer service and sorting out member issues. Explain membership options and try to entice them to purchase a membership as well as selling membership add ons.

• I entertained and supervised children in the kids center. I was in charge of checking kids in and out of the center as well as charging for their stay. At the kids center I am responsible for creating activities to entertain the children as well as make sure they are fed and taken care of for all needs. Maintaining relationships with members/parents was key to this role. Selling child care packages was also a part of the job, informing parents about our services and recommending certain packages based on their needs.

As an activity leader I led a variety of programs including, day camps, Parent's night outs, crafts, climbing wall, archery, cooking and worked with bike and boat rentals. I worked on registering participants for classes and activities. I led the archery program during my time working there which included, creating new games and activities for the participants, setting up for the activity, running the activity and dictating clear instructions, and packing up the activity. I did a lot of work with children during these activities during day camps as well as archery and climbing wall. In day camps we led small crafts and activities while being flexible to work with kids and allow them to have the best experience possible. This experience taught me many valuable lessons including, how to be flexible in new situations in order for events to run smoothly, the ability to provide better customer service and to work flexibly with coworkers with shift changes and schedule adaptations. I also worked at the desk selling programs and packages. I answered phone calls and recommended customers to programs or separate facilities based on their personal needs.

• With Wilderness Awareness I worked with kids ages 6-12 in an outdoor environment. I helped maintain the safety of kids while ensuring their enjoyment of the camp. I created positive relationships with children by interacting with them during hikes and activities. I built and maintained positive relationships with other staff members and leaders. I supported children by actively listening and offering encouragement and solutions. I also worked will ESL campers and managed a language barrier between those campers and other children in order to ensure a fun environment.