Jack Burd
Buffalo,NY
Summary
With an ever-growing amount of experience in human services, I have a strong background in case management and care coordination. As well, I have extensive experience working with vulnerable and marginalized populations, such as adults with severe mental health diagnoses and addictions, those experiencing homelessness, adults with developmental disabilities, and children with emotional and intellectual deficits. I have thorough experience providing services to help patients navigate the healthcare and social service system, as well as in educating patients on building the skills to live independently in the community. In addition, I am capable of integrating care plans with both patients and providers in the spirit of collaboration to help the patient attain their best health outcomes. My experience working with high-need clients and complex clinical and social situations has taught me the skills of adaptability, boundaries, and patience, which I am prepared to bring to any professional opportunities going forward.
Overview
10
10
years of professional experience
Work History
Health Home Plus Care Coordinator
Evergreen Health Services
07.2021 - Current
- Created patient care plans to support individual health needs and help patients attain their healthcare goals.
- Facilitated communication between healthcare providers, patients, and families to ensure seamless care transitions.
- Reviewed and updated patient records to ensure they realistically reflect patient demographics, goal attainment, and meet all standards and regulations.
- Developed educational materials for patients to promote understanding of treatment options and to help patients best learn how to navigate the healthcare and social service systems.
- Collaborated with multidisciplinary providers to develop interventions to help patients attain their best health outcomes.
- Conducted follow-up assessments to monitor patient progress and identify any barriers to care access.
- Assist patients in appointment scheduling processes and navigating medical referrals and linkages.
Senior Residence Counselor
Community Missions
10.2019 - 06.2021
- Counsel and guide adults with a primary diagnosis of severe and persistent mental illness with the ultimate goal of building the skills necessary to maintain independence while living in the community.
- Developed and implemented tailored treatment plans based on comprehensive assessments of client needs.
- Assisted clients in achieving their goals and meeting their needs through services such as housing obtainment, benefit procurement, symptom management, and medical referral linkages.
Senior Direct Support Professional
Community Options Inc
05.2019 - 09.2019
- Lead staff at an individual residence alternative (IRA) facility to assist adults diagnosed with autism spectrum disorder with learning and managing daily living skills.
- Assisted staff and residents in mitigating crisis situations and deescalating physically aggressive behaviors through behavior intervention techniques, including calming techniques, and if necessary, SKIP-R techniques. [Trained]
Direct Support Professional
Community Options Inc
11.2017 - 05.2019
- Supported individuals with developmental disabilities in daily living activities and personal care.
- Facilitated recreational and social activities to promote community integration and engagement.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior so that medical providers can assist clients with their needs.
- Maintained clean, safe, and well-organized patient environment.
- Monitored medication administration by maintaining accurate records to ensure client took their medications safely and as prescribed.
- Supported clients with managing daily living tasks while ensuring their dignity and privacy were maintained at all times.
Waiver Service Provider
Elmcrest Children's Center
04.2017 - 08.2017
- Provide community-based services to children diagnosed with intellectual or emotional disabilities to help them integrate into their community.
- Teach children skills appropriate to their personal needs, such as helping children refine their knowledge of the alphabet, or helping children build the coping skills to reduce the frequency of verbally aggressive episodes they experience.
- Engaged in community and recreational activities with children such as utilizing playgrounds, walking the mall, going bowling, or exploring nature preserves, to help them build positive connections with their community and give them and their family's respite and relief from the difficult home environments they experience.
Psychoeducational Tutor
The Organization for Psychoeducational Tutoring, Inc.
02.2016 - 05.2017
- Taught children psychologically-based skills, such as positive-fantasy rehearsal, honest communication, and joyousness, to help them learn to better express their thoughts and emotions healthily.
Education
Bachelor of Arts - Psychology
Binghamton University
Binghamton, NY05-2017
Skills
- Case management
- Documentation proficiency
- Multidisciplinary team collaboration
- Healthcare operations
- Goal setting
- Scheduling
- Care planning
- Progress monitoring
- Clear communication
- Patient education
- Organizational skills
- Patient advocacy
- Medical terminology understanding
Timeline
Health Home Plus Care Coordinator
Evergreen Health Services
07.2021 - Current
Senior Residence Counselor
Community Missions
10.2019 - 06.2021
Senior Direct Support Professional
Community Options Inc
05.2019 - 09.2019
Direct Support Professional
Community Options Inc
11.2017 - 05.2019
Waiver Service Provider
Elmcrest Children's Center
04.2017 - 08.2017
Psychoeducational Tutor
The Organization for Psychoeducational Tutoring, Inc.
02.2016 - 05.2017
Bachelor of Arts - Psychology
Binghamton University