Jack Caudill
Dunnellon,FL
Summary
Results-oriented professional with a strong background in management and customer service seeking a challenging position to utilize creativity, problem-solving skills, and experience to enhance customer experiences and drive business objectives. Passionate about teamwork, customer relations, and organizational improvement. Thrives on daily interactions with co-workers and customers. Always ready to lend a helping hand and share knowledge and experience. Committed to continuous learning and personal growth. Goal-driven Healthcare Administration professional with a proven track record in recruiting, training, and managing employees to deliver exceptional resident services. Highly organized and dedicated to achieving success with excellent planning and program management skills.
Overview
32
32
years of professional experience
1
1
Certification
Work History
PRACTICE MANAGER
FLORIDA INSTITUTE OF PLASTIC SURGERY & MANHATTAN PLASTIC SURGERY NYC
05.2023 - 09.2024
- Managing Front Office and Clinical Staff: This includes organizing orientations, staff meetings, safety announcements, policy changes, personnel changes, and general staff guidance
- Marketing the Facility's Services: This involves promoting the facility's services to the public
- Budgeting: Forecasting, designing, and maintaining budgets is a crucial part of the role
- Strategic Growth: Identifying opportunities for strategic growth and implementing them
- Managing Clinic Documents and Appointments: This includes editing, updating, and managing clinic documents, appointments, and databases
- Processing Payments and Managing Surgical Charts: Ensuring the financial aspects of the practice are well managed
- Safety and Sanitization: Ensuring safety and sanitization protocols are strictly followed
- Ordering Supplies: Ordering office and clinic supplies as needed
- Handling Patient Complaints: Responsible for handling patient complaints and reviewing quality assurance information relating to the practice
- Ensuring Efficient Performance: Responsible for the economical and efficient performance of the practice.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
PRACTICE MANAGER
ST. ELIZABETH PHYSICIANS
09.2016 - 02.2023
- Responsible for day-to-day operations with 24-hour accountability of workflow, performance, and overall management and operation of the practice
- Managed the daily administrative and clinical practice operations in an internal medicine practice consisting of 3 providers, 2 physician assistants, and 8 clinical and 3 administrative staff supporting over 5,000 patients
- Achieved a collection rate of 65% in collection rate during 2018, which led the East Division of St
- Elizabeth Physicians
- Reduced practice expenses through cost-cutting procedures
- Worked to reduce customer complaints through corrective action and business process improvements.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Addressed and remedied all patient or team member issues.
- Developed policies and procedures for effective practice management.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Supervised team of 20 office personnel.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Front Office Coordinator
ST. ELIZABETH PHYSICIANS
12.2013 - 09.2016
- Accurately reported time to be paid to employees and providers via the payroll system
- Analyzed staffing levels and scheduled employees and providers to maximize efficiency and productivity
- Coached employees to meet established work goals on quantitative/qualitative standards
- Maintained a motivational, positive, and supportive working environment for employees
- Resolved employee or provider issues with assistance from Human Resources as needed
- Engaged in the process of certifying Southgate IM as a level 3 PCMH office.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
STORE MANAGER
MARSH SUPERMARKETS
02.1993 - 01.2013
- Maintained store staff by recruiting, selecting, orienting, and training employees
- Determined marketing strategy changes by reviewing operation and financial statements
- Identified current and future customer requirements by establishing rapport with potential and existing customers
- Ranked in the top 10% of all Marsh stores in customer service and employee engagement scores
- Implementing Retail Best Practices, ensuring smooth and efficient operations in the areas of opening stocks, replenishment, vendor handling, product induction, audit controls, etc
- Achieved process controls on pilferages and damages, consistently maintained shrinkage levels below 0.01% to 0.50% for 2 years
- Full Budget and P&L responsibility, accountable for inventory management, merchandising for sales volume, asset protection, and the entire customer store experience.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
COMPTIA A+ CERTIFICATION -
GREAT OAKS INSTITUTE OF TECHNOLOGY
06.2013
No Degree - Business Administration And Management
INDIANA UNIVERSITY
Richmond, IN02.1993
High School Diploma -
RICHMOND HIGH SCHOOL
Richmond, Indiana06.1990
Skills
- Training
- Client consulting
- Team Building
- Schedule Management
- Staff Management
- Practice Management
- Workflow Management
- Policy Implementation
- Records Management
- Policy and procedure development
- Employee performance
- Electronic Health Records
- Payroll Administration
- New Hire Training
- Staff Development
- Budget Oversight
- Human Resources
- Staff Supervision
- Facility Oversight
References
- Ryan Egner, St. Elizabeth Physicians, Division Manager, 513-260-4477
- Alacon Howse, United States Post Office, Branch Manager, 765-278-3492
- Pete McCoy, Kroger Supermarkets, Store Manager, 513-907-0441
Certification
- Certified Public Notary, State of Florida - May 2024 to May 2027
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PRACTICE MANAGER
FLORIDA INSTITUTE OF PLASTIC SURGERY & MANHATTAN PLASTIC SURGERY NYC
05.2023 - 09.2024
PRACTICE MANAGER
ST. ELIZABETH PHYSICIANS
09.2016 - 02.2023
Front Office Coordinator
ST. ELIZABETH PHYSICIANS
12.2013 - 09.2016
STORE MANAGER
MARSH SUPERMARKETS
02.1993 - 01.2013
COMPTIA A+ CERTIFICATION -
GREAT OAKS INSTITUTE OF TECHNOLOGY
No Degree - Business Administration And Management
INDIANA UNIVERSITY
High School Diploma -
RICHMOND HIGH SCHOOL
- Certified Public Notary, State of Florida - May 2024 to May 2027
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