Summary
Overview
Work History
Education
Skills
Software: IBM AS/400, HighJump, DispatchTrack, Cheetah Logistics Operations Optimization Platform
Timeline
OperationsManager

Jack Clifford

Summary

Dynamic Operations Manager with a proven track record at Conn's Home Plus, excelling in team leadership and inventory management. Enhanced employee retention and streamlined operations, resulting in increased profitability. Skilled in problem-solving and fostering strong customer relationships, driving performance improvements and operational efficiency.

Overview

11
11
years of professional experience

Work History

Operations Manager

P.T.A. Logistics
10.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

DC Operations Manager

Conn's Home Plus
01.2022 - 10.2024
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Increased profit by streamlining operations.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Site Supervisor

Alpha Recovery
01.2021 - 01.2022
  • Trained new team members on site policies and procedures.
  • Maintained records and logs of work performed and materials and equipment used.
  • Worked with personnel and managers to meet strict timelines.
  • Oversaw personnel safety and efforts at work site.
  • Developed work schedules for team members to maximize shift coverage.
  • Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
  • Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.

Beekeeper

American Bee Control
12.2017 - 12.2020
  • Scraped out parasites and removed vermin such as birds and mice.
  • Maximized honey extraction with efficient use of specialized equipment such as extractors, uncapping knives, and settling tanks.
  • Boosted pollination efficiency by strategically placing hives in areas with abundant flora for bees to forage.
  • Built and maintained positive relationships with local landowners, securing prime locations for placing apiaries that contributed to successful honey production.
  • Increased honey production by implementing effective beekeeping practices and maintaining healthy hive environments.
  • Developed customized pollination services for local farmers and orchard owners to improve crop yield while diversifying income sources for the apiary business.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.

Shift Lead

Papa Johns Pizzeria
04.2014 - 11.2017
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Education

Tanque Verde High School
Tucson, AZ

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Staff training
  • Employee relations and conflict resolution
  • Inventory management
  • Customer relationship management
  • Inventory control
  • Workflow optimization

Software: IBM AS/400, HighJump, DispatchTrack, Cheetah Logistics Operations Optimization Platform

Also efficient in Spoke and Wheel and Microsoft Office

Timeline

Operations Manager

P.T.A. Logistics
10.2024 - Current

DC Operations Manager

Conn's Home Plus
01.2022 - 10.2024

Site Supervisor

Alpha Recovery
01.2021 - 01.2022

Beekeeper

American Bee Control
12.2017 - 12.2020

Shift Lead

Papa Johns Pizzeria
04.2014 - 11.2017

Tanque Verde High School

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Jack Clifford