Jack Conley
Queensbury,NY
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at McDonalds. Skilled in money handling and fostering positive customer interactions, I excel in fast-paced environments, ensuring efficiency and high-quality service. My ability to quickly adapt and implement new technologies has significantly improved operational flow and customer experience.
Overview
3
3
years of professional experience
Work History
Front Lobby Counter
McDonalds
07.2022 - 01.2024
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Maintained stock and replenished workstation products.
- Managed cash transactions for accurate accounting and minimized discrepancies.
Volunteer
School Backpack
08.2020 - 08.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Parking Lot Attendant
Six Flags Great Escape
05.2021 - 08.2021
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Enhanced customer experience with friendly demeanor and prompt assistance when needed.
- Directed patrons to designated parking spaces.
- Assisted with vehicle flow management, ensuring smooth entry and exit of vehicles in the parking lot.
- Resolved customer disputes calmly and professionally, maintaining company reputation as a reliable service provider.
- Answered general questions about parking fees, facilities, and directions.
- Provided valuable information to customers, including directions, event details, and pricing information.
- Ensured timely payment collection through diligent monitoring of parking fees and enforcement of payment policies.
- Streamlined processes for issuing parking passes by learning new technology quickly and effectively implementing it into daily operations.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Responded to emergencies by directing traffic during emergency situations.
Education
High School Diploma -
Queensbury Senior High School
Queensbury, NY06.2023
Skills
- Money Handling
- Data Entry
- Merchandise Stocking
- Product restocking
- Product Inspection
Bike Restorations, Auto Restorations, Jet Skiing,
I have a 1962 Schwin bike that I have completed some updates. Currently restoring a JC Higgins Bike from the 50's. Assited my Dad with restroing a 1957 Herters Flying Fish Boat. Do small projects with my Dad on restoring old cars, or military trucks. My Dad and I have restored some old jet skis changed the engines updated some paint and enjoy riding them during the summer.
Timeline
Front Lobby Counter
McDonalds
07.2022 - 01.2024
Parking Lot Attendant
Six Flags Great Escape
05.2021 - 08.2021
Volunteer
School Backpack
08.2020 - 08.2022
High School Diploma -
Queensbury Senior High School