Jack Coquillon
Interpreter/Translator
Long Pond
Summary
Certified Medical Interpreter and trilingual professional (English, French, Haitian Creole) with 5+ years of experience in interpretation, translation, customer service, and technical support. Experienced in medical and legal interpretation, consecutive and remote (OPI/VRI) settings, and translation with a focus on accuracy. Skilled in CRM platforms, troubleshooting, and data management, and recognized for conflict resolution, cultural competence, and clear communication across diverse professional environments.
Overview
6
6
years of professional experience
Work History
Haitian Creole Bilingual Interpreter
Propio Language Services
11.2025 - Current
- Facilitated effective communication between clients and service providers in healthcare settings.
- Interpreted complex medical terminology accurately during patient consultations.
- Enhanced client satisfaction by ensuring clear understanding of services provided.
- Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
- Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.
- Assisted healthcare professionals in providing patient care through accurate medical interpretation services.
- Enhanced communication by providing accurate and timely interpretations for clients in various industries.
Haitian Creole Bilingual Interpreter
Bay State Interpreters, Inc.
10.2025 - Current
- Provide high-quality interpretation in medical, legal, governmental, and community settings to facilitate accurate and culturally sensitive communication between English and Haitian Creole speakers.
- Deliver professional remote and on-site interpreting services (OPI, VRI, and in-person).
- Ensure confidentiality, precision, and neutrality while conveying complex terminology across diverse subjects.
- Collaborate with clients and service providers to promote understanding, compliance, and equitable access to essential services.
- Facilitated real-time interpretation for diverse client meetings, ensuring accurate communication across languages.
Haitian Creole Bilingual Interpreter
CyraCom Language Solutions
01.2025 - 11.2025
- Provide accurate and meaningful interpretation between parties in OPI and VRI interpretation sessions
- Adhere to all CyraCom standards, including protocols, policies, and procedures, with a strong emphasis on confidentiality and ethical guidelines.
- Participate in required training and continuously expand my vocabulary and knowledge in relevant domains to maintain professional development.
- Maintain the confidentiality of all sensitive information.
- Demonstrate strong communication, computer, and time-management skills essential for successful interpretation.
Remote Customer Experience Specialist
Teleperformance USA, Mercedes Me Connect
05.2019 - 12.2024
- Handled complaints with strong problem-solving and empathy skills.
- Managed customer interactions and data using CRM software.
- Delivered personalized support, maintaining professionalism throughout.
- Input data into Excel, Word, PowerPoint, or other data processing software like CSPro.
- Streamlined communication processes, ensuring timely responses to customer inquiries.
- Enhanced customer satisfaction through effective problem resolution and personalized support.
- Mentored junior staff, promoting best practices in customer experience management.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
Operations Supervisor
Family Business
05.2017 - 02.2019
- Delivered orders to customers and presented invoices for payments
- Created delivery routes based on destinations and timelines to maintain efficiency
- Answered customer questions regarding products and resolved issues with orders accuracy and quality
- Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight
- Implemented process improvements that enhanced productivity and reduced downtime.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Haiti Receptionist/Assistant Bookkeeper
Villa Therese Internship
06.2016 - 08.2016
- Maintained office supplies, schedules, and appointments.
- Recorded financial transactions, prepared invoices, and reconciled accounts.
- Assisted with payroll processing and managed financial records.
- Served as an interpreter for English and French speaking guests
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Handled incoming calls, directing inquiries to appropriate staff members promptly.
- Developed and maintained positive relationships with clients, fostering a welcoming environment.
Education
Certified Legal Interpreter -
The Unified Judicial System of Pennsylvania
11.2025
Hub-CMI Certified Medical Interpreter -
NBCMI - National Board of Certification For Medical Interpreters
11-2024
Medical Interpreter 60hr Certificate - Haitian Creole Medical Interpreter
Language Connections, USA English
09-2024
Associates of Science - Computer Science
Northampton Community College
Tannersville, PA05-2027
Associate of Science - Business Entrepreneurship
Palm Beach State College
Lake Worth, FLHigh School Diploma -
English Adventist Academy of Haiti
Carrefour, Haiti05-2017
Skills
- Customer Service experience
- Technical Troubleshooting
- Microsoft Office
- Data/Knowledge management
- Customer Relationship Management (CRM) Systems
- Language proficiency
- Interpretation
- Trilingual (English, French, Haitian Creole)
- Documentation/Proofreading
- Empathy and Emotional Intelligence
- Administration
- Data Analysis and Interpretation
Languages
English
Native or Bilingual
French
Professional Working
Haitian Creole
Native or Bilingual
Timeline
Haitian Creole Bilingual Interpreter
Propio Language Services
11.2025 - Current
Haitian Creole Bilingual Interpreter
Bay State Interpreters, Inc.
10.2025 - Current
Haitian Creole Bilingual Interpreter
CyraCom Language Solutions
01.2025 - 11.2025
Remote Customer Experience Specialist
Teleperformance USA, Mercedes Me Connect
05.2019 - 12.2024
Operations Supervisor
Family Business
05.2017 - 02.2019
Haiti Receptionist/Assistant Bookkeeper
Villa Therese Internship
06.2016 - 08.2016
Certified Legal Interpreter -
The Unified Judicial System of Pennsylvania
Hub-CMI Certified Medical Interpreter -
NBCMI - National Board of Certification For Medical Interpreters
Medical Interpreter 60hr Certificate - Haitian Creole Medical Interpreter
Language Connections, USA English
Associates of Science - Computer Science
Northampton Community College
Associate of Science - Business Entrepreneurship
Palm Beach State College
High School Diploma -
English Adventist Academy of Haiti