Jack Corbridge
Phoenix,United States
Summary
I really enjoy working with customers and people in general. I have always had a passion for cars and have worked in the automotive industry ever since I was allowed to work. I am always looking to take the next step to advance my career, as well as work with others to bring the team up as a whole.
Overview
8
8
years of professional experience
Work History
Customer Service Advisor
Cobblestone Auto Spa
Scottsdale, Arizona
02.2025 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Processed customer orders using proprietary software efficiently.
- Educated customers about products and services offered.
- Collaborated with team members to enhance service quality.
- Maintained accurate records of customer interactions and transactions.
- Handled escalated complaints with professionalism and empathy.
- Processed payments accurately according to company policies and procedures.
- Assisted customers with vehicle detailing inquiries and recommendations.
- Coordinated with detailers to ensure timely completion of services.
- Greeted customers and addressed their needs in a professional manner.
- Explained the features and benefits of products or services offered by the business to customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Business Development Representative
Midway Nissan
PHOENIX, AZ
01.2024 - Current
- Greeted customers and provided excellent customer service.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Provided accurate information to customers on products and services offered.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Scheduled follow-up appointments for customers when necessary.
- Performed data entry into computer systems accurately and efficiently.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Ensured compliance with company standards related to BDC operations procedures and processes.
- Participated in team meetings to discuss best practices for BDC operations.
- Analyzed customer feedback to identify areas of improvement within BDC operations.
- Provided support to other BDC representatives as needed.
- Managed multiple tasks simultaneously while maintaining accuracy.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Maintained electronic customer database to round up repeat business.
- Utilized X-Time to record and track various stages of potential customer sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Service Valet
Midway Nissan
Phoenix, AZ
08.2022 - 01.2024
- Greeted customers upon arrival and provided excellent customer service.
- Validated customer information, such as name and phone number, to ensure accuracy in records.
- Assisted with parking of vehicles in designated areas.
- Collected car keys from customers and returned them when vehicle was retrieved.
- Performed minor maintenance tasks on vehicles, such as filling gas tanks and checking oil levels.
- Adhered to safety protocols when driving customer's vehicles.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Notated damages to vehicles to reduce exposure to risk and lawsuits.
Sales Professional
Tim Dahle Ford
Spanish Fork, UT
06.2022 - 07.2022
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Conducted test drives for prospective buyers.
- Maintained customer satisfaction by providing prompt, reliable service.
- Attended monthly staff meetings to discuss new marketing initiatives and customer feedback.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Greeted customers to determine wants or needs.
- Recommended vehicles to customers based on needs and preferences.
Service Writer
Martin's Auto Repair
Phoenix, AZ
06.2020 - 07.2020
- Conferred with customers to understand service needs and write up accurate orders.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Scheduled and coordinated work for customers each day in fast-paced setting.
- Courteously greeted customers and assisted with initiating service requests.
- Scheduled repair work by assigning tasks to mechanics based on skills and availability.
- Created service order requests by documenting customer complaints and repair needs in work orders.
- Documented service information in system within client profiles and updated repair status.
Maintenance Attendant
Martin's Auto Repair
Phoenix, AZ
06.2018 - 07.2018
- Performed tasks to maintain on-site physical security, safety and efficiency.
- Removed dirt from sidewalks, driveways and parking areas.
- Maintained cleanliness of windows, desks, and common areas.
Education
High School Diploma -
Barry Goldwater High School
Phoenix, AZ05.2023
Skills
- Inventory control procedures
- Reliable and punctual
- Excellent communication skills
- Listening skills
- Team player mentality
- Sales development
- Business development
- Strategic planning
- Negotiation Tactics
- Outgoing personality
- Money handling
- Appointment Setting
- Goal-Oriented
- Follow-up calls
- Team Collaboration
- Organizational Skills
- Relationship Building
- Sales Techniques
- Written Communication
- Effective customer upselling
- Processing payments
- Reliability
- Time Management
Timeline
Customer Service Advisor
Cobblestone Auto Spa
02.2025 - Current
Business Development Representative
Midway Nissan
01.2024 - Current
Service Valet
Midway Nissan
08.2022 - 01.2024
Sales Professional
Tim Dahle Ford
06.2022 - 07.2022
Service Writer
Martin's Auto Repair
06.2020 - 07.2020
Maintenance Attendant
Martin's Auto Repair
06.2018 - 07.2018
High School Diploma -
Barry Goldwater High School