Jack Cross

• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Maintained updated knowledge through continuing education and advanced training.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Prioritized and organized tasks to efficiently accomplish service goals.

Assisted customers on the sales floor.

• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Kept all sales signage current for the department.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
• Followed company security procedures for handling large sums of money.
• Performed other duties as assigned by management.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Helped customers find specific products, answered questions and offered product advice.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Kept all products in the department organized and in the proper place.

Kept department clean.

Finished all sales by taking in all forms of payment accepted and cashed out through the terminal and POS.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Paid attention to detail while completing assignments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend and holiday shifts.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.

• I assisted pet guests during the checkout process, performed proper procedures with all acceptable payment methods
• Assured all pet guests were satisfied to the best ability
• Helped front store shelves during slow periods
• Helped assist pet guests with there shopping needs
• Performed pet guests merchandise returns and issued proper forms of the refund and/or exchange
• Did any additional duties asked of by management.
• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Ensured compliance with all safety regulations within the store environment.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Followed company security procedures for handling large sums of money.
• Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
• Performed other duties as assigned by management.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Helped customers find specific products, answered questions and offered product advice.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

• I performed all front desk duties in a timely and professional manner
• I maintained reservations by computer and in person
• Printed reservations/cancellations/out of service rooms regularly for front desk and the head housekeeper
• Checked guests in/out using the computer system and performed the payment methods that guests used
• Balanced cash drawer and attached all necessary paperwork that was turned in to the night audit
• Assured that guest were satisfied during their entire stay
• Rate shopped the competition during shift
• Reported maintenance issues to the maintenance department as needed
• Made sure guests obeyed pool rules
• Helped the continental breakfast attendant as needed in between guest checkouts
• Prepared guest packets for all due check in reservations.
• Greeted guests upon arrival and checked them in to their rooms.
• Managed reservations by answering calls, responding to emails and booking accommodations.
• Organized daily room assignments and ensured all necessary paperwork was completed accurately.
• Provided excellent customer service by addressing guest inquiries promptly and professionally.
• Ensured the front desk area was clean and presentable at all times.
• Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
• Assisted with training new staff members on front desk procedures and policies.
• Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
• Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
• Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
• Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
• Developed systems for tracking customer preferences to improve customer satisfaction ratings.
• Maintained an up-to-date knowledge of hotel services, amenities and promotions.
• Generated reports on occupancy levels, revenue figures and customer feedback.
• Promoted loyalty programs to encourage repeat business from customers.
• Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
• Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
• Mentored new staff on correct procedures, compliance requirements and performance strategies.
• Managed customer complaints and rectified issues to complete satisfaction.
• Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
• Managed guest check-in and check-out procedures, reservations and payments.
• Oversaw cash and credit card payment transactions at the front desk.
• Corrected guest issues promptly with knowledgeable and friendly service.
• Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Managed tasks and responsibilities for front office employees when the team was understaffed.
• Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
• Welcomed large volume of guests and improved overall customer service.
• Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
• Worked with room service, housekeeping, maintenance and security to meet all guest needs.
• Created and optimized employee schedules for shift coverage.
• Monitored reservations to track incoming parties and special events.
• Maintained important files, running reports and delivering updates on occupancy and revenue.
• Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
• Developed lasting relationships with guests that built loyalty and drove hotel revenue.