JACK CUSANELLI
Monroe Township
Summary
Dynamic professional with a strong background in sales development and customer engagement. Skilled in effective communication, relationship management, and analyzing client needs to identify growth opportunities. Committed to leveraging networking skills to enhance customer satisfaction and drive business success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Manager
Bright Data
New york
07.2024 - Current
- Manage over 100 accounts using Bright's vast product suite of proxies, APIs/scraping tools, and data infrastructure - Customers ranging from $100K to $5K in monthly spend (SMB)
- Manage client relationships to ensure satisfaction and retention.
- Travel to events, client meetups, etc. all around US to engage with existing customers and prospects
- Work with customer feedback to enhance product capabilities to create win-win scenarios
- Analyze client needs to identify opportunities for growth
- Handle qualified leads from inbound as new business & handle entire onboarding process
Sales Development Representative
Bright Data
New York City
06.2022 - 07.2024
- Conducted outreach to potential clients using various communication channels - Salesloft, LinkedIn Sales Nav, Zoominfo, LeadIQ, etc.
- Managed and maintained CRM system for tracking leads and interactions - Excel, Salesforce, Dealhub, PandaDoc
- Collaborated with sales team to refine lead generation strategies & commission plans
- Qualified inbound leads for sales process & product fit
- Averaged 15 Zoom calls per day
IT Business Analyst (Summer Intern)
Bank of America
Pennington
05.2021 - 09.2021
- Assisted in Portfolio Management Online and Benefits Online, managing intake and project consulting for the ongoing process of deliverables.
- Provided centralized assistance for business support operations, reporting and project coordination across the intake procedure and Human Resources.
- Took part in the 'Return to Office' committee, analyzing and suggesting ways for the smoothest return to the workplace for each employee.
- Provided suggestions and ideas that were eventually used in the actual procedure of returning to the office.
Education
Bachelor of Arts - Labor Studies & Employment Relations
Rutgers University
New Brunswick, NJ09-2022
Bachelor of Arts - Human Resource Management
Rutgers University – School of Arts & Sciences
New Brunswick, NJ05.2022
Skills
- Networking and account development
- Customer satisfaction and engagement
- Sales forecasting and revenue growth
- Strategic business planning
Certification
- OSHA 30
Timeline
Account Manager
Bright Data
07.2024 - Current
Sales Development Representative
Bright Data
06.2022 - 07.2024
IT Business Analyst (Summer Intern)
Bank of America
05.2021 - 09.2021
Bachelor of Arts - Labor Studies & Employment Relations
Rutgers University
Bachelor of Arts - Human Resource Management
Rutgers University – School of Arts & Sciences
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