Jack Dial
Lewis Center,OH
Summary
Driven to deliver exceptional results, I honed my expertise in customer relationship management and staff training at Northstar Golf Club. My approach, blending time management with effective communication, significantly enhanced customer satisfaction and team performance. My record showcases a commitment to resolving complex challenges and fostering robust customer and team relationships.
Overview
3
3
years of professional experience
Work History
Outside Opertation Manager
Northstar Golf Club
04.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers
Concessions and Front Desk Cashier
North Orange Pool
06.2021 - 09.2021
- Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
- Assisted in resolving guest complaints and concerns, ensuring a high level of satisfaction with their stay.
- Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
- Enhanced customer satisfaction by providing efficient and accurate cashier services at the front desk.
- Contributed toward maintaining a positive work environment by supporting colleagues and assisting with cross-training tasks.
- Provided exceptional customer service by going above-and-beyond when handling unique guest requests or addressing concerns promptly.
Education
High School Diploma -
Olentangy Orange, High School, Lewis Center
Lewis Center, OH 08.2024 -
Skills
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
golf
- 3 years of experience
- 8 handicap
Timeline
High School Diploma -
Olentangy Orange, High School, Lewis Center
08.2024 -
Outside Opertation Manager
Northstar Golf Club
04.2023 - Current
Concessions and Front Desk Cashier
North Orange Pool
06.2021 - 09.2021
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