Jack Drellos
Stockbridge,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals in any field or position. Experienced in directing a team and problem solving. Excellent interpersonal and communication skills. Proficient in Java, as well as Python and it's many libraries including Pandas, TensorFlow, NumPy, Matplotlib, and Tkinter.
Overview
1
1
year of professional experience
Work History
Team Leader
Chick-fil-A
05.2023 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Optimized resource allocation to maximize overall team output while minimizing costs.
Customer Service Staff
Publix
01.2023 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Contributed to increased sales by offering personalized product recommendations based on customer needs.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Retained customers through exceptional problem-solving skills, demonstrating genuine care for their concerns.
Computer Lab Assistant
Liberty University
08.2022 - 12.2022
- Enhanced computer lab efficiency by maintaining and troubleshooting hardware and software issues.
- Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
- Improved user satisfaction by providing timely technical assistance to faculty, staff, and students.
- Managed user accounts, ensuring secure access to network resources and safeguarding sensitive data.
- Collaborated with IT department to implement new technology solutions for improved lab functionality.
- Promoted digital literacy among students by guiding them in using various software programs.
Education
Bachelor of Science - Computer Science
Kennesaw State University
Kennesaw, GA12.2024
Skills
- Programming
- Shift Scheduling
- Cash Handling
- Team Supervision
- Mentoring
- Analytical Thinking
- Problem-Solving
- People Management
- Emotional Intelligence
- Technical Expertise
References
References available upon request.
Timeline
Team Leader
Chick-fil-A
05.2023 - Current
Customer Service Staff
Publix
01.2023 - 05.2023
Computer Lab Assistant
Liberty University
08.2022 - 12.2022
Bachelor of Science - Computer Science
Kennesaw State University