Summary
Overview
Work History
Skills
Timeline
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Jack Duffek

Santa Cruz,United States

Summary

Dedicated and results-driven leader with over 5 years of experience in the retail industry. Proven track record of achieving sales targets, improving operational efficiency, and delivering exceptional customer service. Skilled in staff training, scheduling, and payroll support. Strong leadership abilities with a focus on motivating teams to meet and exceed goals. Looking to leverage my expertise to contribute to the success of a dynamic retail environment.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Vans
08.2021 - 12.2024
  • Achieved accelerated career progression, moving from Seasonal Sales Associate to Assistant Store Manager in less than two years, by consistently exceeding performance targets.
  • Led a team of ten to fifteen sales associates and four supervisors, define workflows, provide coaching to improve sales performance, and build a high-performance work culture, resulting in a top four district ranking for sales volume.
  • Managed the stores customer service experience surveys and ended the year at a 97% satisfaction rate. Brought the stores loyalty program up from a 42% to a 53%.
  • Directed all operations including I-9's, legal documents, and transaction logs from up to seven years.
  • Coordinated with the store manager to oversee all aspects of store operations, including inventory management, sales forecasting, talent development, staff scheduling, and customer service related issues.
  • Supported the store manager throughout the hiring process, including screening applicants, conducting interviews, and coordinating onboarding activities. Coached and developed associates to promotions.
  • Served as the point of contact for escalated customer service issues and identify solutions to maintain service level goals and ensure customer satisfaction.
  • Helped contribute to gross of over two-million dollars in a fiscal year.

Supervisor

See's Candies
10.2021 - 02.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Managed inventory and product displays to ensure proper stock levels and attractive presentation, contributing to an increase in sales during seasonal promotions.
  • Supervised the opening and closing of the store, ensuring accurate cash handling, daily deposits, and adherence to company policies and procedures.
  • Resolved customer complaints and concerns efficiently and professionally, ensuring a positive experience and customer loyalty.
  • Monitored and maintained store cleanliness and safety, ensuring compliance with health and safety standards, and creating a welcoming environment for customers.
  • Collaborated with management to implement sales strategies, promotions, and marketing initiatives, driving sales growth and customer engagement.

Disc Jockey and Client

Denon and Doyle
06.2016 - 03.2020
  • Hired to compose and mix a variety of music to entertain crowds up to 300 people and ensure client satisfaction.
  • Acquired and developed entrepreneurial experience in the entertainment industry.
  • Collaborated with team to resolve problems, improve operations and provide exceptional customer service.

Skills

  • Leadership
  • Retail Operations
  • Store organization
  • Records maintenance
  • Work Planning and Prioritization
  • Customer Service
  • Conflict Resolution
  • Hiring and training
  • Team management
  • Employee scheduling and coaching
  • Inventory control

Timeline

Supervisor

See's Candies
10.2021 - 02.2022

Assistant Store Manager

Vans
08.2021 - 12.2024

Disc Jockey and Client

Denon and Doyle
06.2016 - 03.2020

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Jack Duffek