Jack Eddy
Jackson,Michigan
Summary
Proven Account Manager at EverLast Lighting, adept in Microsoft Excel and fostering client relationships, enhanced client satisfaction and retention through strategic sales techniques and exceptional service. Cultivated key partnerships, leveraging excellent communication and problem-solving skills, leading to significant upsell opportunities and positive stakeholder engagement. Ambitious Outside Sales Representative developing plans to meet HVAC professionals' needs. Well-versed in building valued discussion around HVAC needs and opportunities to increase Ventilation sales. Strategic and efficient with drive for applying sales techniques that support corporate mission.
Overview
5
5
years of professional experience
Work History
Outside Sales Representative
Airmaster Fan
01.2024 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Built strong client rapport to establish diversified network of connections.
- Attended trade shows and conferences regularly to increase brand visibility.
- Monitored competitor activities to maintain competitive advantage.
- Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
- Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
- Developed and implemented sales strategies to increase revenue.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Worked closely with cross-functional teams such as engineering or production department for smooth order fulfillment processes resulting in higher customer satisfaction rates.
- Built relationships with customers and community to promote long term business growth.
Sales Associate
Camping World
07.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Account Manager
EverLast Lighting
06.2019 - 05.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
Education
High School Diploma -
Western High School
Parma MI06.2019
Skills
- Outside Sales
- Sales Strategy Implementation
- Adaptable Sales Techniques
- Sales and Marketing Alignment
- Sales team support
- Sales Compensation
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Multitasking
- Flexible and Adaptable
- Computer Skills
- Calm Under Pressure
- Verbal Communication
- Sales Orders
- Commercial Sales
- Microsoft Teams
- Microsoft Excel
- Excellent computer skills
- Microsoft Word
- Reliability
- Excellent Communication
Accomplishments
Winning With Relationship Selling - Dale Carnegie Certificate
Effective Business Writing - Jackson College Class
Achieving Success with Difficult People - Jackson College Class
Timeline
Outside Sales Representative
Airmaster Fan
01.2024 - Current
Sales Associate
Camping World
07.2023 - 10.2023
Account Manager
EverLast Lighting
06.2019 - 05.2023
High School Diploma -
Western High School