Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jack Edwards

Lake Zurich

Summary

In over 16 years of professional experience, I have become a leader of people, processes, and vision. I have a proven track record of building teams, staffing, selling, and increasing revenue. I am always ready to take on a new challenge that will ensure the longevity and success of the company.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Branch Manager

Goodman Manufacturing
09.2019 - Current
  • Manage and oversee the day-to-day operations of the branch including staffing and ensure that the assigned duties of all personnel are completed on a daily basis in a timely manner
  • Maintain sales - review/edit, credits, negative inventory, damage inventory and cash reconciliations
  • Communicate regularly with branch customer base to establish and maintain strong relationships
  • Enter all sales calls in CRM
  • Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers and truck metrics
  • Remain current with warranty processing, and follow up quickly on rejections
  • Stay current with cycle counts and keep dead stock at a minimum
  • Maintain ample levels of inventory to meet delivery and service expectations of all branch customers
  • Review P & L; hold safety meetings, security reports, maintain facility
  • Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues
  • Develop plans for increased branch profitability/productivity
  • Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team and within the region
  • Make sure employee's aspirations are being met/followed with proper training and guidance and assist them at reaching their full potential
  • Ensure all training is completed as required including on-line training
  • Ensure Mincron procedures are correctly followed
  • Approve employee time in Kronos
  • Conduct mid year and annual performance appraisals for all direct reports
  • Provide Regional Operations Manager (ROM) any requested branch specific information and provide vital information in a timely manner
  • Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader
  • Conduct weekly safety committee meetings

Branch Manager

Lennox International LLC
09.2017 - 09.2019
  • Field a high volume of calls on commercial foodservice equipment with over-the-phone diagnostics and troubleshooting
  • Provide exceptional customer service, effectively communicating equipment information and solutions in a professional manner
  • Utilize equipment manuals, wiring diagrams, and parts lists to diagnose and resolve equipment issues
  • Train, teach, and perfect our current technical database for accuracy
  • Serve as the liaison for all our PartsTown OEM Partnerships
  • Interacted with business users to analyze the process and gather the requirements, making necessary changes to schema objects to fulfill their reporting and business needs
  • Translated and assembled business requirements into detailed, production-level technical specifications, detailing new features and enhancements to existing business functionality

Senior Technical Support Specialist HVAC-R

Grainger
08.2016 - 08.2017
  • Demonstrate excellent customer service and selling skills
  • Promote sales of replacement components and aftermarket products to the dealer network, contractors, and other relevant business segments
  • Own the business in the local market
  • Deliver results on established sales, growth, and profitability goals, partnering with Territory Sales Managers to pursue new sales opportunities
  • Maintain a customer ready professionally merchandised showroom, warehouse, building and grounds
  • Manage daily store operations and models excellent customer service with direct involvement in day-to-day service channels as appropriate
  • Prioritize and promotes an ongoing Environmental, Health, and Safety program
  • Manage and tailors inventory to needs of the local market through coordination with the corporate based supply chain organization
  • Ensure accurate inventory through cycle counting and general operational excellence
  • Develop and execute strategy to enhance and maintain facility productivity and eliminate or improve the unproductive aspects of the current strategy
  • Plan and execute social, diversity and training activities to maintain a well trained and cohesive team
  • Mitigate expenses by accurately forecasting and scheduling employees based on hourly and daily projected workload

Technician, Sales Team Lead

All Temp Heating and Cooling
08.2008 - 08.2016
  • Provide world-class technical product support with focus on application, selection and troubleshooting
  • Utilize industry-related experience, formal vendor training and on job learning opportunities to achieve and maintain a high level of technical expertise on the product Grainger sells
  • Capture and channel information to provide product terms/suppliers feedback about product based on interaction with customers and field personnel
  • Collaborate with other departments to understand and support the Customer Services strategy to provide an excellent customer experience that is fast, personal and easy to do business with
  • Resolve customer issues promptly and accurately in a manner that will retain and promote customer loyalty
  • Assisted with the training of assigned staff and site based staff in the proper use of specialized tools, materials, and equipment
  • Created bi-weekly schedule for 10 hourly employees
  • Implemented procedures to triple throughput by improving productivity

Manager

Cucina Roma
06.1999 - 06.2001
  • Chief duties and concerns included, but were not limited to proper opening and closing of the restaurant
  • Thorough assessment of every detail throughout the day insured a confident, professional working atmosphere, giving our guests an excellent and relaxed dining experience
  • Communication with staff, including servers, bus help, kitchen staff, and bar was key in maintaining a 'team' effort able to tackle any situation that may arise
  • Other duties included staff hiring, inventory of liquor and product, scheduling of some 30 employees, cash handling and experience in banquet sales including weddings, bridal showers, business and political functions for 20 to 150 people

Education

Technical Degree -

Elgin Community College
06.2001

Skills

  • HVAC installation
  • HVAC Business Management
  • People Management
  • Diagnostic tools
  • Electronics knowledge
  • Sales skills
  • Salesforce
  • SAP
  • Microsoft Outlook
  • Microsoft Excel

Certification

  • CFESA Master Technician, 06/1997
  • NATE Certified, 08/1995

Timeline

Branch Manager

Goodman Manufacturing
09.2019 - Current

Branch Manager

Lennox International LLC
09.2017 - 09.2019

Senior Technical Support Specialist HVAC-R

Grainger
08.2016 - 08.2017

Technician, Sales Team Lead

All Temp Heating and Cooling
08.2008 - 08.2016

Manager

Cucina Roma
06.1999 - 06.2001

Technical Degree -

Elgin Community College

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Jack Edwards