Jack Falcon
Cerritos,CA
Summary
At Yasai Japanese Grill, I excelled in customer service with efficiency and helpfulness. I was known for significantly enhancing customer satisfaction and loyalty through efficient, accurate transactions and effective issue resolution. I would always help and inform new staff on best practices and quick adaptation to new POS technologies. Communication is my strong suit and I intend to exercise all of the social and service skills I know. My professional and friendly attitude was remarkable at handling customer service and aiding overall sales abilities. Product knowledge also helped streamline and enhance customer engagement and satisfaction. I am also very skilled at janitorial work and phone orders.
Overview
1
1
year of professional experience
Work History
Cashier
Yasai Japanese Grill
10.2023 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Still Studying - Fire Science
Long Beach City College
Long Beach, CASkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Written and verbal communication
- Order Taking
- Basic Math Competence
- Cash register systems
- Payment Processing
- Product restocking
- Product Knowledge
- Refunds and exchanges
- Issue Resolution
- Merchandise Restocking
- POS Systems
- Refund handling
- Guest inquiries
Timeline
Cashier
Yasai Japanese Grill
10.2023 - 10.2024
Still Studying - Fire Science
Long Beach City College
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