Jack Falcus
Lindenhurst,IL
Summary
Detail-oriented team player with strong communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
L&D Apprentice
Molson Coors
05.2024 - Current
- Compiles monthly and ad-hoc department reports showcasing compliance learning progress.
- Assists L&D analysts with training tracking.
- Contributes to brewing SOP compliance through documentation verification.
- Builds relationships with union members and brewery staff.
- Participates in WCSC initiatives.
- Developed "second guide" onboarding structure which decreased onboarding time, resulting in an 80% cost savings, increased customer satisfaction, and standardized customer overall experience.
Guest Relations Representative
Molson Coors
07.2022 - Current
- Compiles tour experience data and provides improvement feedback resulting in an enriched visitor experience while encouraging a culture of continuous learning and development.
- Aids in staffing allocation solutions when capacity is over or under utilized.
- Delivers exceptional survey results through engaging historical tours for guests, resulting in consistently exceeding survey rating goals .
- Develops strong relationships with patrons fostering brand loyalty visible through repeat clientele promoting positive financial outcomes.
- Trains new team members to ensure a consistent guest experience.
Union Sports Annex Attendant
Marquette University
09.2021 - 01.2024
- Provided excellent customer service to guests through a POS system.
Cellux Intern Project
Marquette University
08.2022 - 12.2022
- Tasked with analyzing data for various company products to determine sales profitability at a national level.
- Submitted proposal for new sales strategy to increase sales both nationally and internationally.
SPARK Orientation Leader
Marquette University
06.2022 - 07.2022
- Provided data-driven resources with a proven track record with increasing new student adaptability and preparedness
- Demonstrated strong interpersonal skills by fostering a sense of community and camaraderie among new students.
Education
Bachelor of Arts - Philosophy
Marquette University
Milwaukee, WI08.2024
Skills
- Collaborative Mindset
- Data Analytics
- LMS Reporting
- Peer Mentoring
- POS Systems
- Team Leadership
Timeline
L&D Apprentice
Molson Coors
05.2024 - Current
Cellux Intern Project
Marquette University
08.2022 - 12.2022
Guest Relations Representative
Molson Coors
07.2022 - Current
SPARK Orientation Leader
Marquette University
06.2022 - 07.2022
Union Sports Annex Attendant
Marquette University
09.2021 - 01.2024
Bachelor of Arts - Philosophy
Marquette University
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