Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jack Fitzpatrick

Jack Fitzpatrick

Stevensville

Summary

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow.

Overview

5
5
years of professional experience

Work History

Shift Leader

Walgreens
11.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Pharmacy Customer Service Representative

Walgreens
07.2021 - 11.2023
  • Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
  • Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
  • Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
  • Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.

Customer Service Associate

Walgreens
12.2020 - 07.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

BBA - Accounting

Salisbury University
Salisbury, MD
12-2026

BBA - Accounting

Chesapeake Community College
Wye Mills, MD
05-2024

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Team motivation
  • Staff supervision
  • Staff training and development

Timeline

Shift Leader

Walgreens
11.2023 - Current

Pharmacy Customer Service Representative

Walgreens
07.2021 - 11.2023

Customer Service Associate

Walgreens
12.2020 - 07.2021

BBA - Accounting

Salisbury University

BBA - Accounting

Chesapeake Community College

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