Jack Florence
Carrollton,GA
Summary
Adept at operations management and fostering team growth, I significantly enhanced efficiency and cost savings at Market Street. My strategic planning and mentoring skills cultivated a high-performance culture at Winchester Cafe, achieving notable client retention. Expert in quality control and project management, I drive innovation and operational excellence.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
10
10
years of professional experience
Work History
Night Lead Manager
Market Street
02.2022 - 11.2024
- Designed training programs for staff members, enhancing their skills and improving overall team capabilities.
- Developed strong relationships with clients to ensure their needs were met and projects were delivered on time.
- Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
- Identified areas of process inefficiency, recommending improvements that led to significant cost savings for the organization.
- Streamlined processes for improved efficiency, resulting in higher output and reduced costs.
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Enhanced communication and collaboration among team members by organizing regular meetings and brainstorming sessions.
- Set overall vision and provided team leadership.
- Optimized resource allocation by carefully monitoring project progress, making adjustments as needed to meet deadlines and budget constraints.
Owner
Winchester Cafe
01.2015 - 01.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Skills
- Quality control management
- Operations management
- Strategic planning
- Budget analysis
- System optimization
- Mentoring and coaching
- Health & safety compliance
- Data analytics
- Project management
Timeline
Night Lead Manager
Market Street
02.2022 - 11.2024
Owner
Winchester Cafe
01.2015 - 01.2022
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