Jack Frers
Ridgewood
Summary
Dynamic professional with a strong background in customer service at Allendale Bar And Grill, excelling in practice planning and player development. Proven ability to enhance team dynamics and maintain high morale, while effectively managing customer expectations. Skilled in motivational techniques and adept at fostering positive relationships, ensuring exceptional guest experiences.
Overview
6
6
years of professional experience
Work History
Host
Allendale Bar And Grill
08.2023 - 03.2025
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Answered phone calls to take orders, give information and document reservations.
- Backed up servers by checking on tables and retrieving items for guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Provided patrons with estimated waiting times during peak service hours.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Food Runner
Allendale Bar And Grill
08.2023 - 03.2025
- Greeted customers and provided outstanding customer service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted wait staff with timely food delivery and guest requests.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted customers with carry-out service.
- Assisted with bussing tables and cleaning up spills.
- Offered product samples, answered questions and helped customers find items.
- Arranged tables and chairs for special occasions and events.
- Engaged in suggestive selling and other sales techniques.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored dining room inventory and replenished as necessary.
Youth Lacrosse Coach
Ridgewood Lacrosse Association
03.2023 - 08.2025
- Organized practice sessions, exercise and conditioning to improve player performance.
- Corrected deficiencies in player scooping, passing and other critical techniques.
- Trained team members in midfield, attack and defensive positions.
- Maintained high team morale with positive coaching strategies and fan support.
Special Needs Volunteer
Ridgewood Unified Club
09.2021 - 06.2025
- Facilitated administration and scoring of standardized tests and assessments to draw meaningful data regarding learning and growth.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Worked with students to promote learning and pro-social development.
- Adapted equipment and technology, boosting student engagement and motivation.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Observed students' performance and recorded relevant data to assess progress.
Odd jobs manager/Worker
Joes Odd Jobs
01.2020 - 08.2025
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Learned how to do many things with a variety of random jobs
Education
High School Diploma -
Ridgewood High School
RidgewoodBachelor of Arts - Undecided Major
Lafayette College
Easton, PA05-2029
Skills
- Practice planning
- Player development
- Motivational techniques
- Game analysis
- Parent engagement
- Positive reinforcement
- Team dynamics
- Leadership skills
- Exceptional communication
- Flexible
Accomplishments
- 2023 NJ State Lacrosse Champion
- Ridgewood High School High Honor Role 4x
- Raised money for Hospitals during covid (30+ hours)
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Youth Development Programs
- Gym Workouts
- Outdoor Recreation
- Woodworking
- Cooking
- Stand-up Paddleboarding (SUP)
- Golf
Timeline
Host
Allendale Bar And Grill
08.2023 - 03.2025
Food Runner
Allendale Bar And Grill
08.2023 - 03.2025
Youth Lacrosse Coach
Ridgewood Lacrosse Association
03.2023 - 08.2025
Special Needs Volunteer
Ridgewood Unified Club
09.2021 - 06.2025
Odd jobs manager/Worker
Joes Odd Jobs
01.2020 - 08.2025
High School Diploma -
Ridgewood High School
Bachelor of Arts - Undecided Major
Lafayette College
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