Summary
Overview
Work History
Education
Skills
Timeline
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Jack Friend

Woodbridge,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

28
28
years of professional experience

Work History

Senior Analyst, Logistics Support

Expower AI
Arlington, VA
11.2019 - Current
  • Used data warehousing for data profiling to examine data available in existing databases.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked with cross-functional teams to achieve goals.
  • Modified existing software systems to enhance performance and add new features.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Maintained schedule of class assignments to meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Delivered products to customer locations on time.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Performed scheduled inventory counts and supply audits.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Coordinated inventory and off-line receiving, transferring and tracking of IT inventory.
  • Performed physical counts of inventory and reconciled with computer-generated reports.

Logistics Support Analyst

Advanced Systems Development
Arrington, VA
05.2009 - 11.2019
  • Created reports detailing current asset status, changes, additions, and deletions from the system.
  • Managed inventory levels by tracking assets using a computerized system.
  • Ensured that all assets were tagged with unique identifiers.
  • Verified the accuracy of asset data entered into the system.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Leveraged Remedy and Organization Data Management skills to input and compile data gathered from various sources.
  • Processed incoming requests for data entry services promptly and accurately.
  • Assisted other team members with complex data entry tasks as needed.
  • Planned and developed data entry documentation and instructions to optimize data delivery.

Warehouse Operations Manager

Lockheed Martin
Arrington, VA
02.2008 - 05.2009
  • Created reports on daily, weekly, monthly shipment volumes, costs incurred and other metrics as required by management team.
  • Identified opportunities to reduce cost and improve productivity.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Actively monitored staff performance through regular audits and feedback sessions.
  • Prepared inventory for shipment by attaching tags and labels.
  • Consistently met company and department objectives within budget and time constraints.
  • Maintained accurate records of all goods received or shipped from the warehouse.
  • Supervised and trained warehouse personnel in procedures for packing, shipping, receiving, storing and distributing products.
  • Implemented and planned warehouse safety and security programs and activities.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing deliveries.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Senior Property Specialist

Raytheon
Falls Church, VA
11.2003 - 02.2008
  • Inspected incoming materials for damage.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Analyzed current inventory levels to ensure optimal stock availability.
  • Generated reports on inventory movement trends over a defined period of time.
  • Operated forklift and pallet jack to transport heavy loads.
  • Entered information into system to update status reports.
  • Identified areas for improvement in existing systems or processes related to inventory management.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Performed inventory cycle counting and identified discrepancies.
  • Maintained accurate records of all incoming and outgoing inventory shipments.
  • Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
  • Prepared shipping labels, bills of lading and commercial invoices for international shipments.
  • Ensured that all materials used in packing were properly labeled according to company standards.
  • Inspected packages prior to shipping to confirm contents match the invoice description.

Central Stock Room Clerk

Federal Reserve
Washington, DC
03.1996 - 11.2002
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Replenished inventory with focus on addressing customer needs.
  • Operated equipment such as forklifts safely to move large quantities of product from one location to another.
  • Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
  • Utilized technology to capture reporting and documentation.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.

Education

High School Diploma -

Thomas Edison High School
Alexandria, VA
06-1992

Skills

  • Data Analysis
  • Inventory Management
  • Inventory Reporting
  • Warehouse Operations
  • Inventory Control
  • Material Handling
  • Data Management
  • Shipping and Receiving
  • Database Management

Timeline

Senior Analyst, Logistics Support

Expower AI
11.2019 - Current

Logistics Support Analyst

Advanced Systems Development
05.2009 - 11.2019

Warehouse Operations Manager

Lockheed Martin
02.2008 - 05.2009

Senior Property Specialist

Raytheon
11.2003 - 02.2008

Central Stock Room Clerk

Federal Reserve
03.1996 - 11.2002

High School Diploma -

Thomas Edison High School

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Jack Friend