Jack Frost
Summary
Experienced Facilities & Space Management Specialist with 12+ years of expertise in optimizing workspace efficiency, infrastructure upgrades, and project leadership. Skilled in facilities planning, lease administration, and project management, consistently delivering seamless operations through effective budget management and contractor coordination. Proven track record in enhancing workspace functionality while ensuring efficient operations
Overview
22
22
years of professional experience
Work History
Space Management Specialist
U.S. Citizenship and Immigrant Services
06.2013 - Current
- Led a $3M+ facility build-out for a 280,000 sq ft site, overseeing construction, space optimization, and furniture procurement for 300+ employees. Delivered project on time and within budget, improving efficiency
- Renovated a secure facility, managing electrical, furniture, and security system upgrades within a 1,000 sq ft space to enhance operational effectiveness
- Directed a $300,000 critical cooling system upgrade in Atlanta, supporting 1,100+ personnel, ensuring continuous operations with an upgraded redundant HVAC system
- Led post-disaster recovery for the Guam Field Office, sourcing HVAC components, overseeing temporary cooling installation, and restoring normal operations for 30+ employees
- Installed water bottle filling stations in Greer, Miami, and Atlanta, benefiting 200+ employees and promoting sustainability
- Conducted building assessments across the Western and Southeast regions, recommending office enhancements (paint, carpet, electrical reconfigurations) to improve workspace functionality
- Implemented a badge access system, granting independent access to contractors, engineers, and custodial staff, eliminating 160+ hours of escort time monthly and improving security
Management Technician
Directorate of Emergency Services
07.2008 - 06.2013
- Provided IT & technical support to 300+ personnel, resolving software/hardware issues and leading DTMS (Digital Training Management System) training for 45 employees
- Acquired 60 computers, 60 monitors, and 2 printers at no cost, significantly enhancing department resources
- Assisted in security & radio communication testing, ensuring compliance with emergency protocols
- Designed a Microsoft Access database, optimizing operational tracking for emergency services
Human Resources Specialist
United States Army
01.2003 - 02.2007
- Managed $90,000+ in property and equipment, ensuring accountability and compliance with Army regulations
- Conducted training for 16 duty sections on proper personnel action procedures, including Noncommissioned Officer Evaluation Reports (NCOERs)
- Acted as liaison for Headquarters Company and Battalion staff, advising on personnel actions, military training, and manpower requirements
Personal Effects Specialist
SERCO Joint Personal Effect Depot
01.2007 - 01.2008
- Managed 700+ personal effects cases for deceased and wounded military personnel, maintaining 100% accountability of $500,000+ in assets
Administrative Assistant
DeWitt Hospital
03.2008 - 07.2008
- Processed 1,500+ personnel training records in DTMS (Digital Training Management System), ensuring compliance with training mandates
- Validated healthcare credentials via CCQAS (Centralized Credential Quality Assurance System), supporting regulatory and accreditation requirements
Skills
- Facilities & Space Planning
- Lease Administration
- Project Management
- Vendor & Contractor Coordination
- Budgeting & Cost Optimization
- Workplace Safety & Compliance
- Risk & Emergency Management
- Technical Proficiency: AutoDesk Build, PlanGrid, & Facility Management Software
Certifications Training
- Lease Acquisition Training - 2001
- Network Technician - 2009
- PC Repair Technician Level 1 & 2 - 2009
- Command Line/Desktop - 2008
- Human Resources Specialist Course - 2003
Military Service
United States Army, 2003 - 2007, Honorable Discharge
Awards
Special Act Award – 2020 – Recognized for stepping in to manage Oakland Park Field Office post-occupancy issues and the 131 M Street secure space renovation project, ensuring successful resolution despite contractor withdrawals and staffing shortages.
• Employee of the Quarter – 2020 – Recognized for outstanding leadership, teamwork, and facility management contributions, including critical relocation efforts and COVID-19 response coordination.
• Special Act Award – 2016 – Provided on-site leadership during the relocation of 400+ staff, managing daily move coordination, contractor services, IT infrastructure upgrades, and urgent facility requests, ensuring a seamless transition while balancing competing priorities.
Timeline
Space Management Specialist
U.S. Citizenship and Immigrant Services
06.2013 - Current
Management Technician
Directorate of Emergency Services
07.2008 - 06.2013
Administrative Assistant
DeWitt Hospital
03.2008 - 07.2008
Personal Effects Specialist
SERCO Joint Personal Effect Depot
01.2007 - 01.2008
Human Resources Specialist
United States Army
01.2003 - 02.2007
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