Jack Gaitan
Costa Mesa,United States
Summary
Versatile Kitchen Manager with 10 years of experience overseeing daily restaurant operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager
22nd Street Pizza
2021.04 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Shift Leader
Pipeline
2014.11 - Current
- Oversaw inventory processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Trained new employees on proper protocols and customer service standards.
Team Member
Chick-Fil-A
2012.06 - 2014.11
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
High School Diploma -
Estancia High School
Costa Mesa, CA06.2012
Skills
- Team leadership expertise
- Employee Scheduling
- Restaurant Operations
- Inventory Management
- Food safety and sanitation
- Guest Relations
- Opening and closing procedures
- Staff Supervision
- Liquor Law Compliance
Certification
- ServSafe Food Handler Card
- ServSafe Alcohol
Timeline
Assistant General Manager
22nd Street Pizza
2021.04 - Current
Shift Leader
Pipeline
2014.11 - Current
Team Member
Chick-Fil-A
2012.06 - 2014.11
High School Diploma -
Estancia High School
- ServSafe Food Handler Card
- ServSafe Alcohol
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