John (Jack) Gately
Andover,MA
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is key. Skilled in accurate cash handling, POS systems, and customer service to ensure a smooth and efficient transaction process. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
3
3
years of professional experience
Work History
Cashier
Sodexo USA
Salem, NH
06.2021 - 10.2024
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Greeted customers promptly and responded to questions.
- Assisted other employees in completing tasks when needed or requested by supervisor.
- Assisted in training new restaurant staff members on proper cashier procedures.
To-Go Server
Longhorn Steakhouse
Tewksbury, MA
06.2022 - 08.2024
- Greeted the customers and provided menus instantly.
- Organized and tracked to-go orders while maintaining accuracy.
- Packaged and bagged food orders and prepared items.
- Processed payments accurately and efficiently when using a POS system.
- Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted in training others for the same position.
Education
BBA - Marketing
UMass Amherst
Amherst05-2028
High School Diploma -
Andover High School
Andover, MA06-2024
Skills
- Customer Service
- POS Systems
- Staff Training
- Complex Problem-Solving
- Time management skills
- Organizational abilities
- Training for proficiency in Excel
Affiliations
- Participation in school organizations, such as Marketing Club, Drama Guild, DECA, and Ocean Protection Club
Accomplishments
- Numerous academic honors awards
- Honors roll throughout high school education
Timeline
To-Go Server
Longhorn Steakhouse
06.2022 - 08.2024
Cashier
Sodexo USA
06.2021 - 10.2024
BBA - Marketing
UMass Amherst
High School Diploma -
Andover High School