Jack Ghostel
Astoria
Summary
Accomplished Department Manager with a proven track record at Hall Street Storage, enhancing customer satisfaction and streamlining inventory processes. Expert in fostering professional relationships and adept in both staff management and customer service. Demonstrated ability to improve operational efficiency and resolve conflicts, underpinned by a strong background in the hospitality and service industry.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
5
5
years of professional experience
Work History
Department Manager
Hall Street Storage
11.2024 - 01.2025
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Guest Relations Officer
Standard Hotels
09.2023 - 11.2024
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Greeted guests upon arrival and offered assistance.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
Sales Associate
LEGO Brand Retail
09.2019 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Digital Arts
Queensborough Community College
Oakland Gardens, NYHigh School Diploma -
Jamaica High
Queens, NY06-2008
Skills
- Customer service
- Strong empathy
- Listening skills
- Staff management
- Proficient in Relationship Building
- Guest services
- Effective Guest Communication
- Hospitality and service industry background
Timeline
Department Manager
Hall Street Storage
11.2024 - 01.2025
Guest Relations Officer
Standard Hotels
09.2023 - 11.2024
Sales Associate
LEGO Brand Retail
09.2019 - 04.2020
No Degree - Digital Arts
Queensborough Community College
High School Diploma -
Jamaica High
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