Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jack Ghostel

Astoria

Summary

Accomplished Department Manager with a proven track record at Hall Street Storage, enhancing customer satisfaction and streamlining inventory processes. Expert in fostering professional relationships and adept in both staff management and customer service. Demonstrated ability to improve operational efficiency and resolve conflicts, underpinned by a strong background in the hospitality and service industry.

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Overview

5
5
years of professional experience

Work History

Department Manager

Hall Street Storage
11.2024 - 01.2025
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.

Guest Relations Officer

Standard Hotels
09.2023 - 11.2024
  • Managed VIP guest relations, ensuring exceptional service levels were met at all times.
  • Greeted guests upon arrival and offered assistance.
  • Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
  • Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.

Sales Associate

LEGO Brand Retail
09.2019 - 04.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

No Degree - Digital Arts

Queensborough Community College
Oakland Gardens, NY

High School Diploma -

Jamaica High
Queens, NY
06-2008

Skills

  • Customer service
  • Strong empathy
  • Listening skills
  • Staff management
  • Proficient in Relationship Building
  • Guest services
  • Effective Guest Communication
  • Hospitality and service industry background

Timeline

Department Manager

Hall Street Storage
11.2024 - 01.2025

Guest Relations Officer

Standard Hotels
09.2023 - 11.2024

Sales Associate

LEGO Brand Retail
09.2019 - 04.2020

No Degree - Digital Arts

Queensborough Community College

High School Diploma -

Jamaica High
Jack Ghostel