Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jack Gilbert

Brentwood,TN

Summary

Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction and recapturing lost customers. Trained in regulations and best practices.

Overview

3
3
years of professional experience

Work History

Valet

Eagle Parking
Nashville, TN
08.2022 - Current
  • Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
  • Greeted guests upon arrival and provided exceptional customer service.
  • Processed payments using credit card terminals or cash registers as necessary.
  • Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
  • Accurately recorded license plate numbers and other pertinent information regarding each vehicle parked on the premises.
  • Followed company policies related to guest satisfaction standards and procedures.
  • Provided exceptional customer service by anticipating customer needs and exceeding expectations.

Customer Support Specialist

Dick's Sporting Goods, Inc
Franklin, TN
06.2021 - Current
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Investigated customer complaints regarding product quality or service rendered.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Identified areas of improvement in existing processes or procedures used for providing support services.

Education

BBA - Finance

The University of Tennessee - Knoxville
Knoxville, TN
05-2027

High School Diploma -

Ravenwood High School
Brentwood, TN
05-2023

Skills

  • Clean Driving Record
  • Punctual and Reliable
  • Attention to Detail
  • Flexible Schedule
  • Problem-Solving
  • Multitasking and Organization
  • Customer service excellence
  • Problem-solving capabilities
  • Stress Tolerance
  • Physical Fitness
  • Cash handling experience
  • Professional Appearance

References

References available upon request.

Timeline

Valet

Eagle Parking
08.2022 - Current

Customer Support Specialist

Dick's Sporting Goods, Inc
06.2021 - Current

BBA - Finance

The University of Tennessee - Knoxville

High School Diploma -

Ravenwood High School

Similar Profiles

CREATE PROFILE
Jack Gilbert