Jack Gonzalez
Garner,NC
Summary
Dedicated professional with proven skills in monitoring individuals and emergency support. Physically fit and agile with good reflexes and strong observational skills. Certified in CPR and BLS. Motivated professional focused on safety and guest enjoyment. Highly observant and ready to step in to handle dangerous behaviors and emergency situations. Well-trained with hands-on recreational experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
1
1
year of professional experience
Work History
Pool Lifeguard
Aquatic Management Group
Raleigh , NC
2024.06 - Current
- Communicated effectively with supervisors regarding staffing levels, maintenance needs and special requests from guests.
- Maintained order in the pool area, ensuring all guests followed posted rules and regulations.
- Inspected pool areas for cleanliness, reporting any concerns to supervisor immediately.
- Monitored swimmers, enforcing rules and regulations while providing assistance when needed.
- Responded quickly to any medical emergencies according to established protocols.
- Utilized effective problem-solving skills when addressing conflicts between guests or staff members.
- Interacted positively with guests by answering questions about the pool facility or offering advice on aquatic activities.
- Provided excellent customer service by responding promptly to guest inquiries or complaints.
- Assisted patrons with swimming instruction and technique improvement.
- Conducted safety checks on pool equipment and facility grounds to ensure guest safety.
- Patrolled beach or pool areas on foot and in towers to monitor activities of swimmers and surfers.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Filled out incident and accident reports and submitted to supervisor.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Cleaned, brushed and vacuumed pool to keep clean.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Watched over swimmers to respond quickly to distress situations.
- Observed sections of assigned water zone of responsibility.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Recognized swimmers in need of assistance and acted quickly.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Examined recreational equipment for signs of damage and potential safety risks.
Cashier
Dicks Sporting Goods Distribution Center
Garner , NC
2023.12 - 2024.01
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Helped with purchases and signed customers up for rewards program.
- Used suggestive selling techniques to promote add-on sales.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
- Discounted purchases by scanning and redeeming coupons.
Education
High School Diploma -
Cleveland High School
Clayton, NC2024-06
Skills
- Injury Prevention
- AED Operation
- Physical Fitness
- Emergency response training
- Pool Maintenance
- Stress Tolerance
- First Aid
- Team Collaboration
- Public Safety
- General Maintenance
- Strong client relations
- CPR Certified
- Complex Problem-Solving
- Group and individual instruction
- Patron Support
- Safety oversight
- Strong Work Ethic
- Cash Register Operation
- Retail Merchandising
- Customer Service
- Time management skills
- Order Verification
- Ordering and stocking
- Credit and cash transactions
Affiliations
- Help out at my high schools special olympics
- Played sports such as football, and soccer
Accomplishments
- Graduated Magna Cum Laude (Cleveland High School 2024)
- 2023 Academic all conference (Cleveland High School)
Timeline
Pool Lifeguard
Aquatic Management Group
2024.06 - Current
Cashier
Dicks Sporting Goods Distribution Center
2023.12 - 2024.01
High School Diploma -
Cleveland High School
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