JACK GRADY
Nassau County,NY
Summary
Results-driven Field Sales Consultant with a knack for building strong client relationships. Thrives in fast-paced, highly competitive environments, utilizing effective sales techniques to drive revenue growth. Consistently surpasses sales targets while delivering exceptional customer service. Known for reliability as a team player, collaborating with colleagues and adapting to dynamic business goals for optimal outcomes.
Overview
13
13
years of professional experience
Work History
Sales Consultant
EMPIRE MERCHANTS LLC
New York, NY
06.2020 - Current
- Consistent Top Performer. Achieved 136% quota attainment in 2022, 153% in 2023.
- Data-Driven. Leverage Salesforce CRM and other third-party data sources to derive meaningful insights into account base and revenue generating opportunities.
- Field Sales Expertise. Properly map out effective route to visit customer accounts daily, leading to quicker deal closings and increased productivity.
- Value Selling. Tailor customer presentations to focus on each customer's unique business objectives and challenges, delivering remote and in-person, to key business stakeholders.
- Team Development. Mentor junior sales reps at any given time by conducting mock presentation scenarios, critiquing customer deliverables, and serving as executive sponsor for their strategic customers.
- Market Expansion. Utilize market research and analysis to identify growth opportunities for new and existing accounts.
Customer Operations Manager
FANDUEL
New York, NY
08.2017 - 05.2020
- Management Expertise. Supervised team of 8 customer support representatives, overseeing daily operations to ensure prompt and effective resolution of customer inquiries.
- Customer Engagement. Played a pivotal role in performance metrics within Social and Marketing Teams, identifying trends, and implementing strategies to boost direct business productivity.
- Revenue Growth Strategist. Worked closely with CRM and Product teams to integrate and make promotions more socially friendly to reach a larger audience.
Customer Operations Associate, Team Lead
FANDUEL
New York, NY
06.2015 - 08.2017
- Start-to-Finish Operations Leader. Primary point of contact within Customer Operations for all other departments
- Critical Thinking. Troubleshot and provided assistance to engineers and developers during critical technical issues
- Team Development. Founded and launched a social media interaction and support team to open a new line of communication between customers and customer service.
- Time Management. Distributed workload to 30 Agents to maximize efficiency among Customer Operations team.
Assistant to the Office Manager
STAHL EYECARE EXPERTS
Nassau Country, NY
06.2011 - 06.2015
- Ophthalmology Specialist. Sat in coordinator trainings for all aspects of surgical sales scheduling including but not limited to refractive surgery, multifocal IOL's, LAL's, corneal cross linking, and cosmetic lid procedures.
- Strategic Planning. Properly scheduled meetings with sales reps based on Ophthalmologists availability.
- Communication Skills. Worked directly with office manager to assist with patient scheduling, surgical bookings, billing, and insurance processes to enhance patient experience.
Education
B.S. - Marketing
UNIVERSITY OF TAMPA, COLLEGE OF BUSINESS
Tampa, FL05-2015
Skills
- Microsoft Office
- Oracle ERP
- Zendesk
- Salesforce CRM
- Global Business Services (GBS)
- Data Analysis
- Executive Presentation
- Business Process and Planning
- Account Management
- Strategic Selling
Websites
Timeline
Sales Consultant
EMPIRE MERCHANTS LLC
06.2020 - Current
Customer Operations Manager
FANDUEL
08.2017 - 05.2020
Customer Operations Associate, Team Lead
FANDUEL
06.2015 - 08.2017
Assistant to the Office Manager
STAHL EYECARE EXPERTS
06.2011 - 06.2015
B.S. - Marketing
UNIVERSITY OF TAMPA, COLLEGE OF BUSINESS