JACK GRADY
Nassau County,NY
Summary
Results-driven Field Sales Consultant with a knack for building strong client relationships. Thrives in fast-paced, highly competitive environments, utilizing effective sales techniques to drive revenue growth. Consistently surpasses sales targets while delivering exceptional customer service. Known for reliability as a team player, collaborating with colleagues and adapting to dynamic business goals for optimal outcomes.
Overview
13
13
years of professional experience
Work History
Sales Consultant
EMPIRE MERCHANTS LLC
06.2020 - Current
- Consistent Top Performer. Achieved 136% quota attainment in 2022, 153% in 2023.
- Data-Driven. Leverage Salesforce CRM and other third-party data sources to derive meaningful insights into account base and revenue generating opportunities.
- Field Sales Expertise. Properly map out effective route to visit customer accounts daily, leading to quicker deal closings and increased productivity.
- Value Selling. Tailor customer presentations to focus on each customer's unique business objectives and challenges, delivering remote and in-person, to key business stakeholders.
- Team Development. Mentor junior sales reps at any given time by conducting mock presentation scenarios, critiquing customer deliverables, and serving as executive sponsor for their strategic customers.
- Market Expansion. Utilize market research and analysis to identify growth opportunities for new and existing accounts.
Customer Operations Manager
FANDUEL
08.2017 - 05.2020
- Management Expertise. Supervised team of 8 customer support representatives, overseeing daily operations to ensure prompt and effective resolution of customer inquiries.
- Customer Engagement. Played a pivotal role in performance metrics within Social and Marketing Teams, identifying trends, and implementing strategies to boost direct business productivity.
- Revenue Growth Strategist. Worked closely with CRM and Product teams to integrate and make promotions more socially friendly to reach a larger audience.
Customer Operations Associate, Team Lead
FANDUEL
06.2015 - 08.2017
- Start-to-Finish Operations Leader. Primary point of contact within Customer Operations for all other departments
- Critical Thinking. Troubleshot and provided assistance to engineers and developers during critical technical issues
- Team Development. Founded and launched a social media interaction and support team to open a new line of communication between customers and customer service.
- Time Management. Distributed workload to 30 Agents to maximize efficiency among Customer Operations team.
Assistant to the Office Manager
STAHL EYECARE EXPERTS
06.2011 - 06.2015
- Ophthalmology Specialist. Sat in coordinator trainings for all aspects of surgical sales scheduling including but not limited to refractive surgery, multifocal IOL's, LAL's, corneal cross linking, and cosmetic lid procedures.
- Strategic Planning. Properly scheduled meetings with sales reps based on Ophthalmologists availability.
- Communication Skills. Worked directly with office manager to assist with patient scheduling, surgical bookings, billing, and insurance processes to enhance patient experience.
Education
B.S. - Marketing
UNIVERSITY OF TAMPA, COLLEGE OF BUSINESS
Tampa, FL05-2015
Skills
- Microsoft Office
- Oracle ERP
- Zendesk
- Salesforce CRM
- Global Business Services (GBS)
- Data Analysis
- Executive Presentation
- Business Process and Planning
- Account Management
- Strategic Selling
Websites
Timeline
Sales Consultant
EMPIRE MERCHANTS LLC
06.2020 - Current
Customer Operations Manager
FANDUEL
08.2017 - 05.2020
Customer Operations Associate, Team Lead
FANDUEL
06.2015 - 08.2017
Assistant to the Office Manager
STAHL EYECARE EXPERTS
06.2011 - 06.2015
B.S. - Marketing
UNIVERSITY OF TAMPA, COLLEGE OF BUSINESS
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