Jack Greenlee
San Antonio
Summary
Dynamic professional with a proven track record of enhancing viewer engagement and customer satisfaction, notably at Twitch. Skilled in video editing and audience interaction, I excel in building relationships and mentoring others. Achieved significant growth in follower base through strategic content creation and collaboration. Expert in balancing customer needs with high-quality service delivery, demonstrating an engaging personality and multitasking prowess. Creative Animator with 3+ years of experience working in animation and online. Working knowledge of 2D Animation and production processes. Expert proficiency in Flash, Premiere and Photoshop and adapts drawing style to follow established style guides.
Overview
8
8
years of professional experience
Work History
Streamer
Twitch
08.2021 - Current
- Established and maintained strong relationships with game developers, publishers, and industry influencers by attending conventions and networking events.
- Utilized sponsorships from gaming-related brands effectively while maintaining transparency regarding sponsored content guidelines with the audience.
- Grew follower base through active promotion on social media platforms and collaborations with other streamers.
- Balanced focus between popular mainstream games and niche indie titles to cater to different segments of the viewing audience.
- Mentored aspiring streamers on best practices for content creation, technical setup, and community-building strategies.
- Enhanced viewer engagement by consistently delivering high-quality content and maintaining a regular streaming schedule.
- Educated viewers on gameplay mechanics by providing thorough explanations during playthroughs of complex game titles.
Server
Kona Grill
01.2019 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Manager
Sushi Express
08.2017 - 10.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Server
Sushi Express
06.2016 - 10.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Finance
San Antonio College
San Antonio, TXHigh School Diploma -
Ronald Reagan High School
San Antonio, TX05.2016
Skills
- Engaging personality
- Visual storytelling
- Video Editing
- Audience Interaction
- Staff Management
- Cash Handling
- Food Safety
- TABC Certification
Timeline
Streamer
Twitch
08.2021 - Current
Server
Kona Grill
01.2019 - 08.2022
Manager
Sushi Express
08.2017 - 10.2018
Server
Sushi Express
06.2016 - 10.2018
Finance
San Antonio College
High School Diploma -
Ronald Reagan High School