Jack Greenwood
Madison,WI
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Community builder in the sense that I've been dedicated and committed to building my role at the same company (August) for over 5yrs with the betterment of my peers and myself being the end goal. Under my leadership August has become a social and cultural touch-point in Downtown Madison, WI. I live and breath my role and commit my charisma to every facet of my job, bringing in new customers and clients that remain dedicated for years to come and continue to shop us both in-store and online, where our brand continues to ramp up and grow.
Overview
6
6
years of professional experience
Work History
Store Manager
August
11.2019 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Scheduling via Homebase
- Item entry via Thrive/Shopventory
- Sales management via Shopify
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Social Media Manager 4+ Years at least 20hrs per period extra commitment to brand management
Assistant Manager
Fontana Sports Specialties
11.2020 - 09.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made Daily Displays
Assistant Manager/Coffee Cart
Fair Trade Coffeehouse
03.2018 - 12.2018
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Operated Coffee Cart
- Stocking Coffee Cart
- Coffee Cart Equipment Maintenance
Education
High School Diploma -
Stoughton High School
Stoughton, WI06.2015
Education
UW Milwaukee
Milwaukee, WIAssociate of Arts - Marketing
Madison College
Madison, WISkills
- Revenue Generation
- Employee Training
- Budget Administration
- Operations Management
- Team Management
- Daily Operations
- Sales Analysis
- Sales Training
- Sales Leader
- Leadership
- Project Management
- Market Analysis
Timeline
Assistant Manager
Fontana Sports Specialties
11.2020 - 09.2021
Store Manager
August
11.2019 - Current
Assistant Manager/Coffee Cart
Fair Trade Coffeehouse
03.2018 - 12.2018
High School Diploma -
Stoughton High School
Education
UW Milwaukee
Associate of Arts - Marketing
Madison College
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