Jack Griffin
Mansfield,TX
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Technical Advisor
The IT Support Center
05.2022 - Current
- Served as primary point of contact for triaging technical issues.
Technical Support Specialist
ZixCorp
08.2021 - 07.2022
- Encryption/Archiving/Backup Support
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and input commands to troubleshoot areas.
Technical Support Representative
Liberty Tax
11.2021 - 03.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
Server Administrator
IMSUCCESSBLUEPRINT.COM
05.2021 - 08.2021
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Constructed and maintained Virtual Local Area Network (VLAN).
Tech Support
Liberty Tax
11.2020 - 05.2021
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Delivery Driver, Assistant Manager, General Manager
Domino’s Pizza
01.2014 - 01.2020
- Trained, supervised, and evaluated staff, enabling them to improve skills and achieve daily objectives
- Provided excellent Customer Service ensuring repeat business
- Handled cost control, inventory control, cash control, and customer relations
- Demonstrated excellent time management and achieved company goals
Education
Information Technology Security Administrator - Information Technology
MyComputerCareer
09.2020
Skills
- TECHNICAL SKILLS
- Web:
- HTML5
- Programming: PHP
- Operating Systems: Windows,
- MacOS, Linux
- Network and Information
- Virtualization: VMWare, Microsoft Hyper-V, Oracle VM
- Research: Source Checking
- Networking
- Advanced Google Search
- Email: Filters, Folders, Rules,
- Encryption
- Google Drive: Docs, Sheets,
- Debugging
- Logic
- Telecommunications
- Computer Hardware
Certification
- CompTIA A+
- Comptia NETWORK+
- Comptia Server+
- Comptia Security+
- Comptia Secure Infrastructure Specialist
- Comptia Network Infrastructure Professional
- Comptia Operations Specialist
- MTA Server Fundamentals
- MTA Security Fundamentals
- MTA Networking Fundamentals
Timeline
Certified Technical Advisor
The IT Support Center
05.2022 - Current
Technical Support Representative
Liberty Tax
11.2021 - 03.2022
Technical Support Specialist
ZixCorp
08.2021 - 07.2022
Server Administrator
IMSUCCESSBLUEPRINT.COM
05.2021 - 08.2021
Tech Support
Liberty Tax
11.2020 - 05.2021
Delivery Driver, Assistant Manager, General Manager
Domino’s Pizza
01.2014 - 01.2020
Information Technology Security Administrator - Information Technology
MyComputerCareer
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