Jack Griffin
Chicago,IL
Summary
Dynamic Billing and Customer Experience Associate with proven success in boosting customer satisfaction. Skilled in customer account management, effective communication, and cross-functional collaboration.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Billing and Customer Experience Associate
Atomix Logistics
03.2024 - 08.2026
- Assisted in resolving customer inquiries, enhancing overall satisfaction and loyalty.
- Implemented feedback mechanisms to gather insights on customer experience and identify areas for improvement.
- Trained new associates on best practices for customer interaction and service excellence standards.
- Collaborated with cross-functional teams to streamline order processing and fulfillment workflows.
Mapping Associate
Vivid Sports
02.2022 - 03.2024
- Analyzed market trends to inform strategic decision-making and optimize product offerings.
- Using Zendesk, I continuously updated the status of events in order to provide the best customer service possible
- Managed client relationships, ensuring high levels of satisfaction and retention through effective communication strategies.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
Entertainment Specialist
Big Mini Putt Club
02.2020 - 03.2024
- Developed engaging entertainment programs to enhance guest experiences and drive customer satisfaction.
- Analyzed guest feedback to refine entertainment offerings and improve overall engagement strategies.
- Coordinated events and activities, ensuring smooth execution and adherence to safety standards.
- Trained staff on operational processes, enhancing team efficiency and service delivery.
Customer Retention Specialist
Rewards Network
01.2020 - 12.2020
- Developed personalized communication strategies to enhance customer loyalty and engagement.
- Collaborated with cross-functional teams to implement retention initiatives and programs.
- Analyzed customer feedback to identify retention trends and areas for improvement.
- Hired during the height of Covid restrictions, worked with customers diligently to provide the best services available during this most difficult time
Account Executive
International Sports Management
05.2019 - 11.2019
- Responsible for sales of a catered experience at major sporting events. Targeted prospective Fortune 500 companies.
- Managed the client onboarding process from initial call through sale close
Education
Bachelor of Science - Hospitality Management
University of Illinois At Urbana-Champaign
Champaign, IL05-2018
Skills
- Customer account management
- Salesforce CRM
- Client account management
- Customer relationship management
- Customer feedback analysis
- Client advocacy
- Teamwork and collaboration
- Inventory management
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Avid Reader
- I like working with my hands and fixing things
- Watching Movies and listening to Music/Podcasts
- DIY and Home Improvement
- Running
Timeline
Billing and Customer Experience Associate
Atomix Logistics
03.2024 - 08.2026
Mapping Associate
Vivid Sports
02.2022 - 03.2024
Entertainment Specialist
Big Mini Putt Club
02.2020 - 03.2024
Customer Retention Specialist
Rewards Network
01.2020 - 12.2020
Account Executive
International Sports Management
05.2019 - 11.2019
Bachelor of Science - Hospitality Management
University of Illinois At Urbana-Champaign