Summary
Overview
Work History
Education
Skills
Timeline
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Jack Guillaume

Jersey City,NJ

Summary

Accomplished Flight Attendant offering over 15 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Overview

21
21
years of professional experience

Work History

Flight Atttendant

United Airlines
10.2007 - Current
  • Ensured safety and comfort of customers onboard aircraft.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Collaborated with flight crew to maximize smooth and safe flights.

Hotel Front Desk Receptionist

Boomtown Casino & Hotel
06.2004 - 07.2007
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Sales Associate

American Eagle Outfitters
05.2002 - 04.2004
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

No Degree - Marketing

Louisiana Tech University
Ruston, LA

High School Diploma -

C. E. Byrd High School
Shreveport, LA
05.2003

Skills

  • Food and Beverage Service
  • Pre-Flight Briefings
  • Service Quality
  • Sales Expertise
  • Flight safety

Timeline

Flight Atttendant

United Airlines
10.2007 - Current

Hotel Front Desk Receptionist

Boomtown Casino & Hotel
06.2004 - 07.2007

Sales Associate

American Eagle Outfitters
05.2002 - 04.2004

No Degree - Marketing

Louisiana Tech University

High School Diploma -

C. E. Byrd High School

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Jack Guillaume