Jack Hable

• Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
• Analyzed customer needs by advising the best options to properly cover client needs, upselling products and services.
• Identified potential risks.
• Assessed customer needs and upsold products and services for the changing needs of clients.
• Evaluated customer account information to assess current issues and determine potential solutions.

• Set up and activated customer accounts.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Documented conversations with customers to track requests, problems and solutions.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.

Continued job responsibilities listed above.

• Maintained organization, cleanliness and safety in work areas.
• Set up and operated production equipment according to daily work orders and safety procedures.
• Examined final products for conformance with quality and design standards.
• Accomplished production goals by working with speed and accuracy.