Jack Halm
Wauwatosa,WI
Summary
Innovative professional with proven track record of developing solutions. Adept in multiple programming languages and offers great task prioritization and organizational skills. Proven ability to troubleshoot complex programming problems.
Overview
6
6
years of professional experience
Work History
IT Services Lead
University Of Wisconsin Oshkosh
05.2022 - Current
- Utilized Jira as a key tool in the resolution of customer issues, streamlining the process of tracking, prioritizing, and resolving tickets. This contributed to improved customer satisfaction and a more efficient support workflow.
- Authored comprehensive knowledgebase articles to provide customers with clear and accessible solutions to common issues, enhancing self-service support and reducing customer inquiries.
- Played a pivotal role in facilitating the company's transition to Jira, including providing training sessions, creating documentation, and guiding teams in adopting best practices, resulting in increased project efficiency and collaboration.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Provided technical support and maintenance services for range of computer hardware and software.
Retail Associate
Milwaukee Brewers Baseball Club
05.2017 - 11.2021
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Computer Science
University of Wisconsin - Oshkosh
Oshkosh, WI05.2024
High School Diploma -
Wauwatosa East High School
Wauwatosa, WI05.2019
Skills
- Java
- Git
- Dart/Flutter
- Microsoft C#
- Proficiency in HTML
- Windows Environments
- Linux Environments
- Support Ticket System Management
- Help Desk Support
- Team Leader/Leadership
Timeline
IT Services Lead
University Of Wisconsin Oshkosh
05.2022 - Current
Retail Associate
Milwaukee Brewers Baseball Club
05.2017 - 11.2021
Bachelor of Science - Computer Science
University of Wisconsin - Oshkosh
High School Diploma -
Wauwatosa East High School