Jack Hammond
Summary
Flexible hard worker ready to learn and contribute to team success.
Quick and efficient learner who strives to do better every day.
Passionate and infinitely fascinated By Technology Quality-focused Hardware Technician with over [Number] years of experience in [Industry]. Skilled in diagnosing and addressing complex hardware issues, including, repairing and maintaining PCs, peripherals, printers and servers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Infrastructure Technician
AWS
01.2024 - Current
- Managed inventory control procedures to ensure accurate tracking of IT assets, reducing loss or misplacement incidents.
- Maintained detailed documentation on IT assets, configurations, processes, ensuring efficient knowledge transfer among team members.
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Proactively monitored server health, identifying potential issues before they escalated into more significant problems.
- Educated end-users on best practices for maintaining server functionality and security measures.
Logistics Coordinator/Broker/Ambassador of Outsourced Operations
Ease Logistics
01.2022 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Developed strategies to optimize stock levels while ensuring availability when needed.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
Delivery Driver/Repair Service Agent
Geek Squad
01.2018 - 05.2020
- Deliver and Instruct Clients on proper and safe usage of equipment and computed cost estimates for labor plus materials and read/interpreted electronic diagrams, specifications and service manuals
- Was awarded "Agent of the Quarter" Two times in a row in 2018
- Use knowledge of computers and appliances to best resolve product issues
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
Stock Steward/Cook
Eldorado Scioto Downs
01.2016 - 01.2018
- Supervised and participated kitchen and dining area cleaning activities, controlled inventories of food, equipment and reported shortages to designated personnel and purchased supplies needed to ensure quality and timely delivery of services.
Education
High School Diploma -
Triad High School
06.2015
Skills
- Technology knowledge
- Staff training and coaching
- 5 years of Logistics knowledge
- Network Troubleshooting
- Data Center Operations
- Managerial experience
- Critical thinking
- Hardware Installation
- Software Updating
- Troubleshooting and Diagnostics
- Technical Documentation
- Microsoft office
Affiliations
- PC/server building
- Hiking
- Camping
- Video games
- Reading
Accomplishments
- Agent of the quarter, 2 quarters in a row at Geek squad
- ambassador/manager of my own team in logistics
Timeline
Infrastructure Technician
AWS
01.2024 - Current
Logistics Coordinator/Broker/Ambassador of Outsourced Operations
Ease Logistics
01.2022 - Current
Delivery Driver/Repair Service Agent
Geek Squad
01.2018 - 05.2020
Stock Steward/Cook
Eldorado Scioto Downs
01.2016 - 01.2018
High School Diploma -
Triad High School