Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jack Hatcher

Houston,TX

Summary

Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Can effectively think for myself to solve problems and ensure the best optimal outcome. Knowledgeable and dedicated customer service professional with extensive experience in the food industry. Aim to be a solid team player and leader with an outgoing, positive demeanor with proven skills in establishing rapport with clients.

Overview

7
7
years of professional experience

Work History

Customer Sales and Service Expert

KONA Ice
03.2016 - 08.2023
  • Oversee onsite and mobile parties, events, and special occasions. Responsible for serving KONA Ice refreshments, inventory, cash management, cleanliness of the KONA mobile unit, and delivery of an outstanding customer experience.
  • Maintained high levels of customer retention through exceptional service and follow-up communication.
  • Developed strong relationships with clients, fostering loyalty and repeat business for the company.
  • Handled cash flow of 3-5 different events on a daily basis.

Sales, Service, and Operations

Layne's Chicken Fingers
11.2020 - 05.2023
  • Responsible for retail sales, service, and business operations. Job duties consist of caring for customers, cutting, preparing, and cooking chicken, cash accountability, multi-tasking, assisting in operational aspects of the business, and cooperating with co-workers.
  • Held the position of Shift Manager where staff were comprehensively trained and supported. Handled orders of store merchandise, and ensured optimized efficient workflow daily.

Education

Bachelor of Arts - Philosophy

Texas A&M University
College Station, TX
12.2024

High School Diploma -

St. Thomas High School
Houston
06.2019

Skills

    • Sales Techniques
    • Adaptability
    • Multitasking
    • Order Processing
    • Critical Thinking
    • Problem-Solving
      • Training and Development
      • Cash Handling
      • Organization
      • Time Management
      • Effective Communication
      • Active Leader

Accomplishments

Boy Scouts of America: Eagle Scout and Order of the Arrow recipient.

Languages

Spanish
Limited Working

Timeline

Sales, Service, and Operations

Layne's Chicken Fingers
11.2020 - 05.2023

Customer Sales and Service Expert

KONA Ice
03.2016 - 08.2023

Bachelor of Arts - Philosophy

Texas A&M University

High School Diploma -

St. Thomas High School

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Jack Hatcher