Jack Heimerl
Telephone Operator
Madison,United States
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crowd Management
Contemporary Services Corporation.
05.2022 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Telephone Operator
Telephone Answering Service
09.2019 - 01.2020
- Handled ~450 calls in eight-hour shift
- Coordinated emergency repair services to residential houses and businesses
- Recorded client's personal information to provide for dispatcher
- Designated replacements for shifts at schools and other public works
- Resolved client questions through self-built resource channels
Delivery Driver
Roman Candle Pizza
08.2019 - 12.2019
- Developed new system that maximized route efficiency which saved 10 minutes per delivery trip
- Assisted chefs in washing dishes allowing them to cook quicker
- Folded pizza boxes at ten per minute, fastest in the store
- Coordinated delivery routes on weekends during Badger and Packer football games
Sales Associate
Goodwill Industries
01.2018 - 12.2018
- Maintained store cleanliness and restocked
- Handled customers and money with care and efficiency
- Lifted heavy items such as couches, heavy metal tables
Team Member
Target
04.2017 - 11.2017
- Served as brand integrity ambassador
- Prioritized customer service
- Unloaded pallets of food and other products
- Supported seasonal store rushes
Utility Clerk
Metcalfe's Market
09.2015 - 11.2016
- Maintained store cleanliness and restocked shelves
- Offered drive up service for customers, quickly moved items with care
Education
Some College (No Degree) - Pre Business
Madison Area Technical College
Madison, WIHigh School Diploma -
Madison West High School
05.2018
Skills
- Leadership
- Cash register
- Cash Handling and Management
- Customer Service
Languages
Certification
OSHA Bloodborne Pathogens certification
- Bartender License - 2023
Timeline
Crowd Management
Contemporary Services Corporation.
05.2022 - Current
Telephone Operator
Telephone Answering Service
09.2019 - 01.2020
Delivery Driver
Roman Candle Pizza
08.2019 - 12.2019
Sales Associate
Goodwill Industries
01.2018 - 12.2018
Team Member
Target
04.2017 - 11.2017
Utility Clerk
Metcalfe's Market
09.2015 - 11.2016
Some College (No Degree) - Pre Business
Madison Area Technical College
High School Diploma -
Madison West High School
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